IT Network & Security Engineer

About the position CURE Auto Insurance is seeking an IT Network & Security Engineer to oversee day-to-day IT operations, including incident management, problem management, change management, vulnerability management, and monitoring. The role involves resolving requests and incidents with a high sense of urgency, providing ongoing support for network upgrades and implementations, and maintaining metrics and ticketing systems. This position requires the ability to handle emergencies during non-business hours, including on-call duties, evenings, and weekends. The engineer will be responsible for developing, documenting, and maintaining information security policies and procedures, managing vendor procurement of hardware and software, and collaborating with business units for continuous service improvement. Additionally, the role includes overseeing the organization's cybersecurity training program, supporting IT audits, and performing other assigned duties.

Responsibilities

• Oversee day-to-day operations of IT (incident management, problem management, change management, vulnerability management, monitoring, etc.)
• Resolving requests and incidents with a high sense of urgency, prioritization, and taking ownership.
• Ongoing support for network upgrades, repairs, and new hardware implementation throughout the infrastructure.
• Maintain metrics and ticketing system, and produce ongoing reports to business leads
• Ability to handle emergencies during non-business hours, including on-call, evenings, and weekends.
• Responsible for the development, documentation, and maintenance of information security policies and procedures.
• Manage vendor and procurement of hardware and softwares
• Collaborate with business units and teammates to identify, prioritize, plan, and implement continuous service improvement opportunities
• Oversee the organization’s cybersecurity training program for end-users
• Support IT audits and documentation as required
• Perform other duties as assigned.

Requirements

• Four-year degree in a technology field or equivalent working experience
• 5+ years of expert experience in managing IT Infrastructure operations (Physical/Virtual Servers, Networking Connectivity, Phone System, Storage Network, Help Desk Support, Daily Backup).
• Expert experience in one or more in network devices and infrastructure, such as Palo Alto network, Juniper, Cisco, and Windows servers.
• Expert experience of TCP/IP, Routing, VPN, LAN/WAN topologies, Active Directory, backups, and disaster recovery.
• Expertise in diagnosing, troubleshooting, and resolving issues in routing, firewalls, and switches. Windows and macOS are required.
• Experience with network security and monitoring tools like Datadog, SolarWinds, etc
• Problem-solving skills and the ability to work under pressure
• Hands-on experience within a multi-location environment
• Team player with a high level of dedication and commitment to excellence.
• Excellent written and verbal communication skills are required
• Working Knowledge of one of the cloud AWS, GCP, or Azure is required
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice-to-haves

• Technical certification in Cisco/Security/Windows or any relevant field is a plus.

Benefits

• Comprehensive health benefits, including medical, dental, and vision coverage
• Generous paid time off (PTO days, sick days, and holidays)
• Flexible spending options with FSA & HSA plans
• Life and AD&D insurance
• 401(k) with company match
• Voluntary benefits such as legal services, pet insurance, and identity & fraud protection
• 24/7 Employee Assistance Program (EAP) for employees and their families
• Health & wellness perks, including gym discounts, wellness reimbursements, and reward programs
• Fun, engaging in-office events that support our culture

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