IT Network Administrator II

Job Description:

• Support all functional areas of the organization in alignment with plant business objectives.
• Assist with routine IT operations, problem resolution, and ensuring cybersecurity.
• Ensure stable operation of computer networks, including planning, development, installation, configuration, maintenance, and support of all network hardware, software, and communication lines.
• Analyze and resolve end‑user hardware/software problems.
• Provide user training as needed and serve as the primary help desk contact for plant IT assets.
• Provide remote and on‑site support for the Bridgeport, AL and Cartersville, GA plants and collaborate with Corporate and Regional IT teams.
• Follow all plant, departmental, and job safety rules, values, and standards.
• Adhere to all USG IT Security policies and procedures.
• Manage the plant Active Directory OU including distribution and security group changes.
• Support and maintain plant security and monitoring systems including gate and lobby access.
• Maintain camera system hardware/software and configure cameras.
• Coordinate with IT teams on updates and upgrade projects.
• Maintain and update plant network servers.
• Troubleshoot and support the IT network to ensure cost‑effective, reliable operations.
• Manage IT asset procurement including computers, printers, scanners, and supplies.
• Build and manage relationships with equipment vendors.
• Support plant telephone, AV, and access control systems.
• Install and configure network, hardware, and software systems.
• Train plant personnel on IT equipment and software.
• Perform other related duties as assigned.

Requirements:

• Bachelor’s Degree in Computer Science or related field preferred, or significant work experience and certifications.
• Preferred minimum of 5 years of IT support experience (Windows, Desktop, Networking, Data/Voice).
• Advanced proficiency in local and wide‑area networks.
• Ability to prioritize tasks and meet deadlines.
• Proficiency with current Microsoft Server and Client OS.
• Travel requirements 10–20% depending on plant needs.
• Excellent written and verbal communication skills.
• Ability to work collaboratively and provide strong customer service.
• Self‑directed and able to work independently.
• Proven project management skills.
• Ability to learn new technology as needed.
• Must be willing to physically work at plant location.

Benefits:

• Two medical insurance options
• Vision and dental coverage
• 401(k) Investment Plan with company match
• Pension plan
• Life insurance
• Accident insurance
• Legal insurance
• Pet insurance
• Paid time off
• Paid holidays
• Quarterly (hourly) / Annual (salary) bonus potential based on performance metrics

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