Patient Engagement Specialist I – Bilingual, Spanish

Job Description:

• Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
• Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way
• You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day. You will talk to about 80 to 100 patients and book an average of 19+ appointments each day
• You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
• To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
• You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
• As different customer situations arise, you will escalate questions and concerns to other teams for additional support
• Other duties and/or projects as assigned

Requirements:

• Ability to work eastern time (EDT)
• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Excellent written and verbal communication skills to present and explain information to customers
• Proven skill managing multiple channels of communication including phone, email, chat, etc.
• Experience with Zendesk (preferred)
• Experience with Five9 (preferred)

Benefits:

• Medical, Dental and Vision - 100% premium covered up to family
• 401 with a match
• Unlimited PTO
• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
• $10,000 lifetime max for infertility/fertility treatment

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