Release of Information Specialist, Bilingual Spanish/English

Job Description:

• Processing all assigned requests for medical records in a timely, efficient manner while ensuring accuracy and the highest quality service
• Safeguarding and protecting the patient’s right to privacy
• Ensuring that only authorized individuals have access to the patient’s medical information
• Following the request authorization, VRC, and healthcare facility policies as well as federal/state statutes
• Continually performing at a high quality and productivity level
• Interacting with the ROI Area Manager and/or ROI Team Leader regularly
• Keeping them informed of any concerns or issues regarding quality, connectivity, client concerns, and requestor issues
• Accessing Release of Information requests and medical records for healthcare clients according to the specific procedure and security protocol
• Completing Release of Information requests daily
• Validating requests and signed patient authorizations for compliance with HIPAA
• Logging request into ROI software
• Performing Quality Control checks to ensure accuracy of the release
• Releasing requests to the valid requesting entity
• Rejecting requests for records that are not HIPAA-compliant or otherwise valid
• Documenting in ROI software all exceptions, communications, and other relevant information related to a request
• Answering requestor inquiries about a request in an informative, respectful, efficient manner
• Storing all records and files properly and securely before leaving work area

Requirements:

• High School Diploma (GED) required; degree preferred
• Prior experience with ROI fulfillment preferred
• Demonstrated attention to detail
• Demonstrated ability to prioritize, organize, and meet deadlines
• Demonstrated documentation and communication skills
• Demonstrated ability to maintain productivity and quality performance
• Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred
• Prior experience with EHR/EMR platforms preferred
• Prior experience with Windows environment and Microsoft Office products
• Displays strong interpersonal skills with team members, clients, and requestors
• Must have strong computer skills and Microsoft Office skills
• Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred
• Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
• Must be able to read, write, speak, and comprehend English.
• Bilingual skills are desirable.

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