Contact Centre Advisor

Location: Hybrid Working: 60:80 at Bournemouth Hub with flexibility to work from home Salary: £25,883 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Why you'll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you'll join a team where people build long, fulfilling careers. Its a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life's ups and downs. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology: skills that open doors to new roles, new industries, and new futures. What you'll be doing You will take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You’ll provide first‑time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living. Our hybrid approach means you’ll enjoy the best of both worlds: connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you’re confident in the role and meeting your goals. Are you Capable of delivering an excellent customer service experience Thriving under pressure and enjoying helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems Have worked in a contact centre before (bonus) Working Hours Monday‑Friday, 8am‑8pm Saturday, 9am‑1pm Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house‑building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader. We have also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and are working towards accreditation as a Menopause Friendly employer. #J-18808-Ljbffr Salary: GBP 25883 - 25883 per year