Senior CX Researcher

This is us At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development. This is the job We are looking for a Senior CX Researcher to lead and execute both qualitative and quantitative research initiatives, driving a deep understanding of customer needs, behaviors, and pain points. In this role, you will generate actionable insights that shape digital products, services, and customer experiences within a large-scale, multi-brand financial services environment. You will work closely with cross-functional teams to ensure research is aligned with business strategy and directly impacts product and customer experience decisions. This is you 3–5+ years in UX Research, CX Research, Market Research, or Customer Insights. Proven experience delivering end-to-end research projects (qualitative & quantitative). Experience collaborating with cross-functional teams in agile environments. Background in fintech, banking, insurance, or large-scale consumer platforms is a plus. Experience designing surveys and measurement frameworks. Proficiency with tools such as Excel, Google Sheets, SPSS, R, Python, or BI tools. Familiarity with UX tools (Figma, Miro, FigJam, etc.). English - Intermediate or higher Nice-to-have skills: Degree in Sociology, Psychology, Marketing, Data Analytics, or a related field. Postgraduate studies or certifications in UX Research, Data Analytics, or similar are a plus. This is your role Design and execute qualitative and quantitative research to understand customer behavior and needs. Conduct interviews, usability testing, and surveys; analyze data to generate actionable insights. Create key deliverables such as journey maps, personas, and reports. Collaborate with Product, UX/UI, and Engineering teams to inform decisions and improve user experience. Communicate findings clearly to stakeholders and support data-driven product strategy. Promote best practices and continuous improvement in research processes. At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others. Apply To This Job