RCM Success Specialist
About This Role We’re looking to add an RCM Success Specialist to our high-performing team. In this role, you'll be the face of our RCM team to practice owners, clinicians, administrative staff, and even patients — ensuring they feel supported, heard, and informed at every step. You’ll work cross-functionally with our internal RCM teams to identify, document, and coordinate resolution of issues related to patient claims, payer setups, credentialing, and billing workflows — and communicate updates clearly and empathetically back to customers. Beyond technical knowledge, we need someone who truly enjoys solving problems for others, even when they’re frustrated or confused. This role isn’t siloed. You’ll have tight feedback loops with internal teams, direct visibility into outcomes, and a high degree of ownership over the customer experience. Key Responsibilities: Serve as the primary communication point between StrataPT’s RCM operations and our customers Respond to inquiries related to patient claims, payer configurations, billing workflows, and credentialing processes Work cross-functionally with internal RCM teams to identify issues and coordinate resolutions Communicate solutions clearly, empathetically, and promptly to customers Escalate systemic issues or trends to leadership to improve workflows and customer experience Maintain accurate and organized records of customer interactions and resolutions Support continuous improvement by bringing real-world customer feedback into operational discussions Answer inbound phone calls and voicemails from customers and patients Skills & Qualifications: Minimum of 2–3 years of experience in healthcare revenue cycle management (RCM), with working knowledge of patient billing, claims management, credentialing, and payer processes Strong understanding of EDI, ERA, and clearinghouse workflows preferred Exceptional written and verbal communication skills Ability to empathize with frustrated customers while maintaining professionalism and driving toward resolution Highly organized, with the ability to manage multiple open cases and prioritize effectively Comfortable using ticketing systems, CRM platforms, and EHR/RCM tools Familiarity with reimbursement processes and clinical workflows in physical therapy, occupational therapy, speech therapy, and ABA settings preferred A college degree is preferred but not required; we’re looking for sharp, capable people who can think critically and communicate thoughtfully This Role Is Ideal for Someone Who Is: Humble. Self-aware and respectful Empathetic. Goes beyond understanding another person’s perspective. Acts with compassion and respect Adaptable. We like learn-it-alls, not know-it-alls Remarkable. Remarkably resourceful. Remarkably effective Transparent. Open and honest with others and with themselves Our Culture at StrataPT These aren’t just words on a wall. These are the standards we hire against, coach around, and hold ourselves to: We solve for the customer We are remarkably transparent We favor autonomy & accountability We believe extraordinary peers make all the difference We pursue long-term impact Compensation & Benefits Job Type: Full-time Pay Range: $45,000 – $65,000 depending on experience StrataPT Benefits include: Medical, Dental, Vision, Life & AD&D, Short- and Long-Term Disability (coverage begins on Day 1) SIMPLE IRA with 3% company match (eligible after 1 year) Paid Time Off: 14 days PTO annually 7 company holidays + 1 floating holiday Flexible schedule, with a shared rhythm during standard business hours (Monday–Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time — and we expect everyone to stay connected, responsive, and aligned. Work Location This is a fully remote role. Apply To This Job