Virtual Assistant for JoJo Tea, a specialty US-based tea company (part-time, 10h/week, EST hours, remote)
About the company JoJo Tea is a Miami-based specialty tea company on a mission to reshape American tea culture — to get more people heating up water and brewing proper tea at home. Founded in 2011, JoJo Tea sources and sells some of the highest-quality pure white, green, black, oolong, and pu-erh teas available in the US. Today they supply around 200 active wholesale accounts — restaurants, coffee shops, hotels, bakeries, and major cruise lines — while also running a Shopify e-commerce store, a Miami tea room that hosts private tea ceremonies and public tea parties, and an expansion into Amazon and a dedicated wholesale portal. It's a small, hands-on team with a strong point of view on quality and craft — and a business that's growing faster than its admin layer can keep up with. About the role They're looking for a reliable, organized Virtual Assistant to take ownership of the admin layer of the business. You'll be living across ~10 email inboxes — orders, purchasing, accounting, retail, reservations, and a handful of team members — triaging customer orders, responding to inquiries, and making sure nothing slips through the cracks. This is not a calendar-heavy EA role. It's a hands-on inbox and customer-ops role where you become the layer of trust that keeps the business running smoothly while the team focuses on growth. Over time, there's real room to grow the scope — starting with pattern-spotting and customer insight work (what customers are ordering, when, and why) to help inform planning and marketing decisions. Who this is a great fit for VAs who genuinely enjoy living inside someone else's inbox Organized, responsive communicators with strong written English People with prior experience supporting a small business or founder Candidates who like structure, follow-ups, and keeping the ship tidy People curious about e-commerce, wholesale ops, or specialty food & beverage Working hours Part-time, ~10h/week 2 hours/day overlap with EST (New York time) — please check the time difference here Flexibility to respond during US business hours
Requirements
Excellent written English (clear, warm, professional tone) Prior experience supporting a small business or founder Highly organized and responsive — quick turnaround on customer-facing emails Strong attention to detail — you treat a missed email like a missed customer Comfortable juggling multiple inboxes simultaneously without losing threads Comfortable with standard tools (email, spreadsheets, messaging apps) Nice-to-haves Familiarity with e-commerce or wholesale operations Comfortable with Shopify or Amazon Seller Central Analytical mindset — you enjoy spotting patterns in customer behavior and order data Interest in tea, specialty food & beverage, or hospitality Key responsibilities Monitor and triage ~10 shared and team email inboxes (orders, purchasing, accounting, retail, reservations, and team members) Catch and route customer order requests so nothing slips through the cracks Respond to customer and wholesale inquiries in a professional, brand-aligned tone Flag urgent or high-priority matters to the founder or relevant team member Keep inboxes organized (labels, follow-ups, escalations) so the team always knows the state of play Over time: help gather insights from customer emails — patterns in what's being ordered, when, and by whom — to inform planning and marketing Who you are Proactive — you don't wait for someone to tell you what needs attention Reliable — when you say it's handled, it's handled Detail-oriented — nothing slips past you Comfortable owning the admin layer without needing constant direction A clear, warm communicator — you can represent a brand in writing Interested in long-term growth alongside the business Application deadline: 7 May Hiring process Fill in the application form — attach your CV Zoom interview with Hire5's Recruiter Complete the test assignment Video Zoom interview with JoJo Tea's founder Get hired! Apply To This Job