Operations Managers (National After Hours Service). Permanent Full Time & Permanent Part Time - Location Flexible
About the Organisation Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future. Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
About the Role
Role: Operations Manager – National After hours Service (x2) Employment Type: Permanent Full Time (x1), Permanent Part Time (x1) Location: Completely flexible, as this is a work from home opportunity! In this role you will work alongside the National Managers, to lead and oversee the delivery, quality, and operational performance of the National After Hours Service, You will be responsible for providing leadership and subject matter expertise to guide practice and manage risk, and shared accountability for workforce leadership, risk management, performance monitoring, and continuous improvement of after hours operations. Roster Requirements: Position 1: Permanent Full Time Position 2: Permanent Part Time (60 hours/fortnight) Key Responsibilities: Oversee daily operations of NAHS to ensure consistent, responsive, high-quality after-hours service nationally. Manage operational systems, workflows, and tools to support effective service delivery, documentation, and escalation processes. Ensure compliance with organisational policies, legislation, and funding/contract requirements across jurisdictions. Act as a senior escalation point for complex, high-risk, or critical incidents, supporting timely and defensible decisions. Lead continuous improvement by analysing trends, incidents, feedback, and performance data to enhance service delivery. Provide operational insights, escalation support, and performance reporting to managers. Oversee and strengthen practice guidance, tools, and procedures to ensure national consistency. Support staff development through supervision, coaching, reflective practice, and capability building in risk and critical incident management. Skills & Experience A recognised Degree in Human Services or a related field. Significant leadership experience in complex, high-volume human services environments. Experience supporting vulnerable children, young people and families, with strong knowledge of trauma informed practice and complex behaviours. Experience leading quality, governance, risk, continuous improvement, and crisis/incident response. Experience working with diverse cultural backgrounds, including Aboriginal and Torres Strait Islander peoples. Ability to manage competing priorities under pressure, delivering high quality outcomes within timeframes, and Ability to independently lead staff through supervision, coaching, capability building and performance development. Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.
How to Apply
Include your resume and covering letter (Including your nomination of preferred position) in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Kristy Crowe via [email protected] Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers for information on our access and inclusion work and how to contact us directly. Applications close at midnight on Thursday 30th April 2026 We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply. Apply To This Job