Business Intelligence Project Coordinator
We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The Business Intelligence Project Coordinator is responsible for organizing, coordinating, and driving visibility into BI initiatives across the organization. This role serves as the primary point of coordination between business stakeholders and the BI team, ensuring that projects are clearly defined, properly documented, prioritized appropriately, and executed efficiently. This position is not a traditional analyst or developer role. Instead, it is focused on requirements intake, backlog management, stakeholder communication, documentation, and coordination of BI workstreams, with the ability to support smaller analytics efforts as needed. The ideal candidate is highly organized, detail-oriented, and an exceptional communicator who can understand business needs, translate them into structured requirements, and ensure alignment between stakeholders and the BI team.
Requirements
Gathering & Business Translation Serve as the primary intake point for BI requests and initiatives across the organization. Gather, document, and refine business requirements from operational, clinical, and leadership stakeholders. Translate business needs into clear, structured requirements that can be executed by BI developers. Ensure alignment on definitions, KPIs, scope, and expected outcomes before development begins. Act as a bridge between business stakeholders and technical teams, ensuring clarity on both sides. BI Project Coordination Coordinate BI initiatives from intake through delivery, ensuring clear timelines, ownership, and accountability. Track progress across multiple projects and provide regular updates to stakeholders and leadership. Identify risks, dependencies, and blockers, and escalate as needed. Ensure projects are well-organized, documented, and progressing according to priorities. Backlog Management & Prioritization Maintain and continuously refine the BI backlog, ensuring requests are clearly defined and properly categorized. Partner with BI leadership to prioritize work based on business impact, urgency, and resource availability. Remove duplicate, outdated, or unclear requests to maintain a clean and actionable backlog. Ensure all backlog items have sufficient documentation and clarity before being assigned. BI Communication & Stakeholder Engagement Manage communication of BI initiatives, updates, and priorities across the organization. Provide clear, consistent updates on project status, timelines, and deliverables. Build strong relationships with stakeholders and develop a deep understanding of operational workflows and needs. Ensure stakeholders feel informed, supported, and aligned throughout the lifecycle of BI projects. Documentation & Organizational Excellence Document all meetings, decisions, requirements, and action items in a clear and structured format. Maintain organized records of project artifacts, requirements, and communication history. Establish and enforce documentation standards across BI initiatives. Ensure continuity and traceability across projects through consistent documentation practices. Technical Literacy & Light BI Support Read and interpret SQL queries to understand data logic, joins, and transformations. Maintain basic to intermediate proficiency in Tableau and/or Power BI to understand reporting structures and assist with minor updates. Support ad hoc requests and smaller BI projects with guidance from BI developers or leadership. Assist in validating outputs against business requirements and identifying discrepancies. Performs all other duties as assigned. This is a fully remote position. What You'll Bring: Bachelor’s degree in Business, Information Systems, Analytics, Healthcare Administration, or related field. 3+ years of experience in project coordination, business analysis, operations, or analytics-related roles. Strong organizational and documentation skills with demonstrated attention to detail. Experience gathering and documenting business requirements. Strong communication skills with the ability to engage effectively with both business and technical stakeholders. Basic to intermediate experience with Tableau or Power BI. Working knowledge of SQL (ability to read and understand queries). The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment. It would be great if you had: Experience working in healthcare, operations, or multi-site service environments. Experience managing backlogs, tickets, or work intake systems (e.g., Jira, Aha, Monday.com, etc.). Experience supporting BI or analytics teams. Familiarity with data structures, reporting workflows, and BI development processes. What We Offer: Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity Company-paid parental leave available to all eligible employees CHS pays for Basic Life, AD&D, Short and Long-Term Disability Company-paid parental leave available to eligible employees Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care and dependent care) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. Apply To This Job