Remote Technical Support, Remote Job
About Mashgin Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional. Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more. We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable. Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, “Wow.” We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place. Position Summary This is a remote, early career position on our Support Team where you will be responsible for becoming a product expert on Mashgin's offerings, and handling customer support tickets and calls from our clients all over the world. You will be serving a key role ensuring that issues are resolved and customers are successful with Mashgin. This is a full-time, remote role where you will receive a weekly schedule and be responsible for resolving support tickets in the queue. If you feel passionate about empathy and white-glove service for customer support, then this role would be a good fit for you! What We Value
- Impact: You will own significant responsibility and have total ownership over your work.
- Simplicity: We take pride in building things that just work.
- Hard Work: We prioritize the effort it takes to achieve real-world clarity and accuracy.
- Humility: No task is beneath you—whether it’s architecture or fixing a bug.
- Ruthless Prioritization: Focus on what matters most.
- Customer Innovation: We solve real problems, not just please clients.
- Efficiency: Meetings are short and purposeful.
You Will Be
- Diagnosing and troubleshooting technical issues remotely
- Taking charge of customer issues from beginning to end in a dynamic environment
- Responding to customer escalations and inquiries related to Mashgin's hardware and software
- Maintaining subject-matter expertise on deployment systems and software
- Leveraging chat, email, and video conferencing to support customers
- Reviewing and resolving issues using support documents
- Becoming a product expert and go-to resource for customers and internal teams
- Occasionally traveling (10%) to deploy and launch new locations
Minimum Qualifications
- Bachelor’s Degree (or equivalent experience)
- Self-starter, comfortable working independently
- Relentlessly resourceful problem solver
- Strong communication skills
- Prior IT Helpdesk experience
Preferred Qualifications
- Experience using ServiceNow
- Strong technical ability (installing drivers, diagnosing system issues, building PCs)
- Ability to lift 50 pounds or more
What We Offer
- Opportunity to work on a small, multidisciplinary team with big impact
- Excellent health, dental, and vision insurance for you and your dependents
- 401k plan
- Flexible PTO policy
- Competitive salary in a rapidly scaling company
Equal Opportunity Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Notice on Fraudulent Jobs Mashgin has been made aware of fraudulent job postings and recruiting activity by bad actors claiming to represent the company. These scams often seek monetary contributions or sensitive personal information. Mashgin will never ask for financial commitments or payments from candidates at any stage of the recruitment process. Candidates should consult the official Mashgin careers page for valid postings. If you believe you’ve been targeted by a scam, please reference Mashgin’s site for more information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. Apply tot his job Apply To this Job