Experienced Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a leading airline, as a Customer Service Representative and embark on a journey of growth, learning, and self-discovery. As a key member of our team, you will be responsible for providing exceptional customer service to our valued passengers, handling a wide range of tasks, and contributing to the success of our organization. If you're passionate about delivering outstanding service, working in a fast-paced environment, and advancing your career, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a world-renowned airline that operates with a commitment to excellence, innovation, and customer satisfaction. Our team is dedicated to providing a unique and memorable experience for our passengers, and we're looking for talented individuals who share our passion for delivering exceptional service. As a Customer Service Representative, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Key Responsibilities:

As a Customer Service Representative, you will be responsible for:

• Handling customer inquiries and resolving issues in a professional and courteous manner
• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing passenger registration and front seat tasks, including redressing oversold seat tasks and issuing upgrades
• Issuing vouchers and coordinating with vendors for traveler lodging facilities, meals, and transportation
• Performing passenger loading, including ticket lift and ticket lift/confirmation
• Working door scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line standards
• Working jetways/bridges for boarding and deplaning passengers
• Making boarding and departure gate announcements
• Conveying domestic/international flight records
• Performing customer service flight close-out procedures
• Accepting, checking, and labeling passengers' bags at destination points, full-service ticket counters, and five-star ticket counters
• Maintaining the schedule of the flight loading process
• Performing customer service hands-on training
• Processing and completing credit card transactions at stands in the ticket counter area and activation stations
• Assisting passengers with self-service booth registration and stand stuff handling at ticket counters
• Managing lines at ticket counter stands and ticket counters
• Clearing/confirming international reports at booths in the ticket counter area and activation stations
• Accepting and activating passengers' self-labeled bags at activation stations
• Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and moving non-ambulatory passengers, special assistance passengers, as well as unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having regular and predictable attendance on site, including fulfilling any compulsory overtime requirements
• Answering and assisting during security and emergency situations
• Providing connecting passengers door information
• Providing quality customer service in a professional manner and according to American's standards
• Adhering to company policies, procedures, and performance standards
• Completing applicable training stages
• Complying with federal laws (e.g. DOT, FAA, TSA)
• Utilizing various internal resources/frameworks, including during customer communications
• Wearing uniforms as required by company policy

What You'll Need for Success:

* Bachelor's degree or equivalent experience

• Bilingual language skills required in certain areas
• Valid, substantial driver's license as required by local authorities
• Must meet FAA criminal record checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain suitable airport power or potentially US Customs security identification, if relevant
• Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements
• Must be eligible to work in the U.S.

Preferred Qualifications:

* Training and earlier professional experience

• Working knowledge of Sabre or other Traveler Service Systems
• Past face-to-face customer service experience
• Working in a high-speed environment

What You'll Get:

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and prescription coverage from day one
• Virtual doctor visits and flexible spending accounts
• 401(k) program with company contributions
• Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Join the arenaflex Family:

At arenaflex, we believe in the importance of diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, partners, networks, and investors, helping employees reach their full potential, and creating a comprehensive workplace to address and surpass the challenges of our diverse world. If you're ready to feel a sense of pride and fulfillment as you contribute to the success of the world's largest airline, we encourage you to apply for this exciting opportunity. Apply Now! Apply for this job