Experienced Customer Experience Advisor (Part-Time) – Remote Opportunity at arenaflex

Join arenaflex, a pioneering eyewear company, in its mission to revolutionize the way people see the world. As a Customer Experience Advisor, you will play a vital role in delivering exceptional customer service, building strong relationships with shoppers, and contributing to the company's vision of making vision accessible to all.

About arenaflex

arenaflex was founded with a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of innovation, creativity, and empathy. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

The Role

As a Customer Experience Advisor, you will be responsible for delivering nothing-but-wonderful customer service by supporting customers via email and live chat. You will learn our internal management system to efficiently process sales orders and maintain customer relationships. You will also use internal communication software to interact with your teammates, management, and other departments. Your creativity and innovative problem-solving skills will be essential in dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience.

Key Responsibilities:

* Deliver exceptional customer service via email and live chat

• Learn and utilize our internal management system to process sales orders and maintain customer relationships
• Interact with teammates, management, and other departments using internal communication software
• Develop creative solutions to optimize customer experiences
• Collaborate with the team to resolve customer issues and concerns
• Stay up-to-date with company policies, procedures, and product knowledge

Who We're Looking For:

* A self-starter who takes ownership of and pride in their work

• A creative and innovative problem solver who continually thinks outside the box
• A sensitive and skillful communicator (both online and offline!) who can adapt their tone and communication style depending on their audience
• Eager to learn new technology systems and procedures
• Able to juggle many tasks at once while remaining extremely organized and attentive to detail
• Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
• Able to stay energized and motivated in a high-volume work environment with limited supervision
• Excited to represent arenaflex and facilitate meaningful customer interactions

Requirements:

* Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)

• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Available evenings and weekends, including during the holiday season
• Has reliable high-speed internet connection with access to your router – a laptop and all necessary equipment will be provided!
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

* Customer service experience

• Experience working from home

Benefits and Perks:

* Competitive hourly rate of $13.00

• Opportunity to work with a pioneering eyewear company that's making a difference in the world
• Flexible work schedule with the ability to work from home
• Comprehensive training and onboarding program
• Access to the latest technology and equipment
• Collaborative and inclusive work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Work Environment and Company Culture:

arenaflex is a company that values inclusivity, empathy, and innovation. We believe in creating a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of the team. Our company culture is built on transparency, equity, and community. We're driven to continue building a workplace where all employees can thrive and make a meaningful impact.

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in the world, we want to hear from you! Apply now to join our team as a Customer Experience Advisor and be a part of arenaflex's mission to revolutionize the way people see the world. Apply Job! Apply for this job