Customer Experience Representative - Wichita, Kansas
Join arenaflex, a leader in the automotive rental and leasing industry, as we continue to revolutionize the way people experience mobility. As a Customer Experience Representative (CXR) at arenaflex, you will play a vital role in delivering exceptional customer service, ensuring a seamless and enjoyable experience for our valued customers.
About arenaflex
arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, consistently ranking as one of the top places to work. With a shared vision to become the world's best and most trusted mobility company, we are committed to innovation, customer satisfaction, and employee growth. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and success.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative in Wichita, Kansas. As a CXR, you will be responsible for providing exceptional customer service, facilitating the rental process, and ensuring a positive experience for all customers. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
As a Customer Experience Representative, your key responsibilities will include:
- Meet and Greet Customers: Greet customers in a professional, friendly, and timely manner, setting the tone for a positive experience.
- Provide Superior Customer Service: Understand and communicate rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment.
- Offer Additional Assistance: Provide directions, maps, local area information, and appropriate service information to customers.
- Answer Incoming Calls: Respond to incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
- Place Outgoing Calls: Make outgoing calls for callback management and miscellaneous calls as assigned.
- Assess Rental Condition: Assist in assessing the condition of rental vehicles upon return.
- Notify Management: Inform management of any known customer problems, vehicle issues, or required vehicle maintenance.
- Continuous Learning: Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Qualifications
To be successful as a Customer Experience Representative, you will need:
- Age Requirement: Be at least 18 years old.
- Education: Hold a High School Diploma or G.E.D.
- Customer Service Experience: Possess a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
- Valid Driver's License: Hold a valid driver's license.
- Driving Record: Have no more than 2 moving violations and/or at-fault accidents on your driving record within the past 3 years, and no drug or alcohol-related convictions on your driving record within the past 5 years (DUI/DWI).
- Work Authorization: Be authorized to work in the United States and not require work authorization sponsorship by arenaflex for this position now or in the future.
Benefits and Perks
As an arenaflex employee, you will enjoy:
- Competitive Pay: Start at $17.60 per hour, plus bonuses!
- Paid Time Off: Enjoy paid time off to recharge and relax.
- Employee Rental Car Discounts: Take advantage of exclusive discounts on rental cars.
- Retirement Savings Plan: Participate in a 401(k) plan with matching profit sharing.
- Health Insurance: Enjoy comprehensive health insurance coverage.
- Life Insurance: Receive life insurance benefits.
- Dental Insurance: Take advantage of dental insurance coverage.
- Vision Insurance: Enjoy vision insurance benefits.
- Training and Development: Pursue on-the-job training and development opportunities, as well as company-sponsored classroom training.
Schedule
Our Customer Experience Representatives work a variety of shifts, including:
- Sunday: 3:30pm - 12:30am
- Monday: 3:30pm - 12:30am
- Tuesday: OFF
- Wednesday: OFF
- Thursday: 3:30pm - 12:30am
- Friday: 3:30pm - 12:30am
- Saturday: 3:30pm - 12:30am
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We value people of all backgrounds and strive to create a workplace where every employee, customer, and business partner feels welcome and respected. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected].
Apply Now
Ready to join the arenaflex team and make a difference in the lives of our customers? Apply now and take the first step towards a rewarding career in customer experience! Apply for this job