Experienced Bilingual Customer Service Representative - Remote Opportunity in arenaflex

At arenaflex, we're passionate about simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a leading healthcare company, we're committed to making a positive impact on the lives of millions of people. If you're a motivated and bilingual individual with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to transforming the healthcare industry. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our team is passionate about creating a healthier atmosphere, and we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

We're seeking an experienced Bilingual Customer Service Representative to join our team in Florida. As a key member of our customer service team, you'll play a vital role in assisting members and providers with their healthcare needs. If you're fluent in English and Spanish, have excellent communication skills, and a passion for delivering exceptional customer service, we want to hear from you!

Primary Responsibilities

As a Bilingual Customer Service Representative, you'll be responsible for:

• Frequent speaking, listening, and using a headset, sitting, and using hands/fingers across a keyboard or mouse
• Working in a call center environment with a moderate noise level due to representatives talking, computers, printers, and floor activity
• Encouraging members to use their benefits to seek appropriate care, complete preventive screenings, and adhere to their medications
• Collaborating with physicians and other healthcare providers to proactively assist members with coordinating appointments, requesting prescriptions, and arranging transportation
• Ensuring quality customer service for internal and external customers
• Responding to incoming customer service requests, both verbal and written, relating to STARS measures
• Identifying and assessing customers' needs quickly and accurately
• Placing outgoing phone calls to complete follow-up on customer service STARS-related measures
• Responding to customer service inquiries or routing inquiries to appropriate departments as necessary
• Establishing and demonstrating competency in eligibility and associated applications (e.g., RxClaims, SAM, ICUE) in regards to STARS-related measures or routing member/provider questions to appropriate departments
• Implementing customer service strategies relating to STARS Outreach Measures and recommending related improvements/enhancements
• Maintaining timely, accurate documentation for all appropriate transactions
• Consistently meeting established productivity, schedule adherence, and quality standards
• Keeping management abreast of all outstanding issues

Required Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1+ years of customer service experience analyzing and solving customer problems
• Bilingual fluency in English and Spanish
• Experience with Microsoft Office products: Microsoft Word (create correspondence), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft Outlook (email and calendar management)
• Ability to work between the hours of 8:00 AM - 5:00 PM from Monday - Friday, with some overtime may be requested

Preferred Qualifications

* Healthcare/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
• Sales or account management experience

Telecommuting Requirements

* Reside within the state of Florida within a commutable distance to an arenaflex office in Miami and/or Fort Lauderdale

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to navigate a computer while on the phone

• Ability to multi-task, including understanding multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day, though tasks may be repetitive
• Ability to execute own assignments under the direction of experienced staff
• Ability to balance and prioritize multiple tasks
• Seeks assistance as appropriate
• Ability to trouble-shoot problems
• Willing to work and contribute in a team environment
• Ability to learn new and complex computer system applications
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Benefits and Perks

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training program to ensure success in the role
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to make a positive impact on the lives of millions of people

How to Apply

If you're a motivated and bilingual individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job