Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Web & Cloud Application Development

At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in hiring for customer support roles, we've perfected our application technology to benefit both our customers and our associates. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be at the forefront of delivering exceptional support experiences that make a real difference in people's lives.

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Responsibilities

As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:

• Providing basic technical support via phone or chat to our customers
• Delivering an exceptional support experience that exceeds customer expectations
• Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
• Providing a memorable and delightful experience that leaves a lasting impression

Work with Us and You’ll Enjoy

* Working from home, with the flexibility to create your own schedule

• Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
• Full-Time Schedule, with the opportunity to become permanent after the seasonal period
• Competitive hourly rate of $14/hour, with incentive opportunities to earn more
• Hands-on, 100% paid training to ensure you have the skills and knowledge you need to succeed
• Internal Mobility, with 84% of our managers promoted within
• Employee discounts on products and services
• Referral bonuses for successful referrals
• EverBetter wellness program to support your physical and mental well-being

Location Requirements

* Must live in the United States

• Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
• Must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

Qualifications

* Flexible to the needs of the business

• Must have a High School Diploma or GED Equivalent
• 18 years of age

Equipment and Internet Requirements

* Must have the following: + 1 Stand Alone Monitor (19 inch) + Hardwired internet connection (no satellite or wireless) + Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up + A Working Phone Line (Home Phone or Mobile) + Home office must be a noise/distraction-free environment + Desk and an ergonomic chair

Why Join arenaflex?

At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We're committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply now and join our team of dedicated professionals at arenaflex. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity.

About arenaflex’s Culture

At arenaflex, we're passionate about creating a culture that's collaborative, innovative, and customer-centric. We believe in empowering our employees to take ownership of their work, provide exceptional customer experiences, and make a real difference in people's lives. Our culture is built on the following values:

• Customer Obsession: We're obsessed with delivering exceptional customer experiences that exceed expectations.
• Innovation: We're committed to staying ahead of the curve and innovating new solutions to meet the evolving needs of our customers.
• Collaboration: We believe in working together as a team to achieve our goals and make a real difference in people's lives.
• Empowerment: We empower our employees to take ownership of their work, make decisions, and drive results.

What We Offer

At arenaflex, we offer a range of benefits and perks to support your physical and mental well-being, including:

• EverBetter Wellness Program: A comprehensive wellness program that includes access to mental health resources, fitness classes, and healthy eating options.
• Employee Discounts: Discounts on products and services from leading brands, including technology, travel, and entertainment.
• Referral Bonuses: Bonuses for successful referrals, including a referral bonus program that rewards employees for referring friends and family.
• Internal Mobility: Opportunities to move up the career ladder and take on new challenges, with 84% of our managers promoted within.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible hours, to support your work-life balance.

Join Our Team

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply now and join our team of dedicated professionals at arenaflex. Apply Job! Apply for this job