Experienced Customer Support Specialist – Remote Delivery Support Team

At arenaflex, we're revolutionizing the way people and businesses connect with each other through our innovative delivery platform. As a leading crowdsourced delivery company, we're committed to providing exceptional logistics services and a seamless experience for our users. We're now seeking an experienced Customer Support Specialist to join our dynamic Support team, where you'll play a vital role in ensuring the success of our logistics services and delivering an outstanding experience for our users.

About arenaflex

arenaflex is a pioneering company that has been at the forefront of the delivery industry since 2014. Our platform connects consumers, small businesses, and enterprises across various industries, enabling scheduled, same-day, and urgent delivery in passenger vehicles across the United States. With a vast network of over 200,000 drivers nationwide, we reach more than 20,000 zip codes, making us the largest local same-day delivery network in the nation.

Our Support Team

Our Support team operates as the first point of contact for the arenaflex community, providing top-notch support to our customers, partners, users, and other community members. As a Customer Support Specialist, you'll be an expert user of our mobile and web-based tools, ensuring the success of our logistics services and delivering a great experience for our users. Our Support team operates 24 hours a day, 7 days a week, and we're looking for a dedicated professional who can work a full-time schedule with a 4-day workweek, including non-traditional hours such as evenings, weekends, and holidays.

Key Responsibilities

As a Customer Support Specialist, you'll be responsible for:

• Providing phone, email, and text-based support to arenaflex customers, partners, users, and other community members
• Addressing all customer concerns politely, using active listening skills to understand and confirm the information
• Balancing efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitoring in-progress deliveries and taking corrective action when necessary
• Managing non-standard delivery situations with professionalism, empathy, and urgency
• Effectively using Salesforce and other internal tools to accurately log interactions and solve issues
• Collaborating with team members from various arenaflex departments to ensure a seamless delivery experience

What You Bring

To succeed in this role, you'll need to bring:

• A combination of sales or customer service experience, preferably with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• The ability to quickly and efficiently problem-solve and troubleshoot
• Comfort with a fast-paced environment and changing requirements
• Proactivity and the ability to navigate through uncertainty and ambiguity
• The ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Fluency in Spanish, a plus!

Why arenaflex?

At arenaflex, we offer a comprehensive benefits package that includes:

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (we'll contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly stipend
• The technology you need to get the job done

Join Our Team

If you're a customer-focused professional with a passion for delivering exceptional support, we want to hear from you! Apply now to become a part of our dynamic Support team and help us revolutionize the delivery industry. Apply Job! Apply for this job