Experienced Part-Time Customer Support Specialist – Remote Service Technician

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading global beverage company, we're passionate about bringing people together through the joy of our iconic brands. We're now seeking an experienced Part-Time Customer Support Specialist to join our remote team as a Service Technician. If you're a customer-centric individual with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a global leader in the beverage industry, with a rich history of innovation and a commitment to excellence. Our company is built on a foundation of customer obsession, operational excellence, and a passion for growth. We're a dynamic and inclusive organization that values diversity, equity, and inclusion, and we're dedicated to creating a workplace where everyone can thrive.

Job Summary

As a Part-Time Customer Support Specialist – Service Technician, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our beverage dispensing equipment. You'll work closely with our customers to resolve technical issues, perform routine maintenance, and provide top-notch service. If you're a skilled technician with a passion for customer service, we want to hear from you!

Key Responsibilities

* Perform mechanical services and light remanufacturing on beverage dispensing equipment according to arenaflex standards

• Investigate and troubleshoot issues with beverage dispensing equipment
• Maintain all refrigeration equipment in good working condition
• Move equipment to perform all mechanical services on dispensing hardware, including preventative maintenance, software updates, and cosmetic repairs
• Provide exceptional customer service, remaining positive and professional in all interactions
• Collaborate with cross-functional teams to resolve complex technical issues
• Stay up-to-date with new technologies and equipment, attending training sessions and workshops as needed

Essential Qualifications

* Secondary School diploma or equivalent degree/certificate

• Valid driver's license
• Technical aptitude and ability to fix machines
• Ability to lift 50 pounds
• Adaptability to work on Saturdays, Sundays, and holidays as needed

Preferred Qualifications

* Bachelor's degree in a related field (e.g., mechanical engineering, technical services)

• Previous experience in a customer-facing role, preferably in a technical services or maintenance capacity
• Familiarity with beverage dispensing equipment and software
• Certification in a related field (e.g., HVAC, electrical)

Skills and Competencies

* Excellent customer service skills, with a focus on resolving technical issues and providing top-notch support

• Strong technical aptitude, with the ability to troubleshoot and repair complex equipment
• Effective communication and interpersonal skills, with the ability to work with customers, colleagues, and cross-functional teams
• Adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions
• Proficiency in Microsoft Office and other software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Customer Support Specialist – Service Technician, you'll have access to:

• Ongoing training and development opportunities, including workshops, webinars, and online courses
• Mentorship and coaching from experienced colleagues and leaders
• Opportunities for career advancement and professional growth
• A dynamic and inclusive work environment that values diversity, equity, and inclusion

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We're committed to creating a workplace where everyone can thrive, with a focus on:

• Diversity, equity, and inclusion
• Employee well-being and mental health
• Sustainability and environmental responsibility
• Community engagement and social responsibility

Compensation, Perks, and Benefits

As a Part-Time Customer Support Specialist – Service Technician, you'll enjoy a competitive compensation package, including:

• $27/hour
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to our employee assistance program and mental health resources

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our remote team as a Part-Time Customer Support Specialist – Service Technician. Apply for this job