Experienced Customer Service Consultant - Streaming Support - Remote Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a dynamic and innovative digital transformation company, we're seeking enthusiastic and people-oriented professionals to join our team in supporting customers of a global giant in the streaming media and entertainment industry. If you're looking to build a fulfilling career and are confident in your ability to build rapport with callers while sharing your love of movies, TV shows, and animated stories, consider joining us now and growing with us in the future.

About arenaflex

arenaflex, recently recognized as a Great Place to Work in the US, is a digital transformation company that makes digital processes feel more human for the customers we serve. With over 35 years of experience, we've been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers. Our mission is to empower our clients to deliver exceptional customer experiences that drive loyalty, retention, and growth.

Job Description

As an Experienced Customer Service Consultant - Streaming Support, you will be responsible for providing exceptional customer service to clients of a global giant in the streaming media and entertainment industry. You will be the primary point of contact for customers, resolving their issues and concerns in a timely and professional manner. Your passion for movies, TV shows, and animated stories will shine through in your interactions with customers, building rapport and trust with each caller.

Key Responsibilities:

* Provide exceptional customer service to clients of a global giant in the streaming media and entertainment industry

• Resolve customer issues and concerns in a timely and professional manner
• Build rapport and trust with each caller, using your passion for movies, TV shows, and animated stories to connect with customers
• Troubleshoot basic technical issues related to streaming services on phones, smart TVs, and other devices
• Use CRM applications to track customer interactions and resolve issues
• Collaborate with internal teams to resolve complex customer issues
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time
• Participate in ongoing training and development to improve skills and knowledge

Qualifications:

* Experience working in a customer service or contact center environment, with a passion for providing an exceptional guest experience

• Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, and other devices
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

Essential Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills, with a focus on building rapport and trust with customers
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including basic PC keyboarding skills and Microsoft Office experience

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to the growth and development of our employees, with opportunities for advancement and professional development

• Ongoing training and development programs to improve skills and knowledge
• Collaborative and dynamic work environment, with opportunities to work with internal teams and external partners
• Recognition and rewards programs to recognize outstanding performance and contributions
• Opportunities for advancement and promotion, with a focus on promoting from within

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, with opportunities to work from home or in our offices

• Collaborative and dynamic work environment, with opportunities to work with internal teams and external partners
• Recognition and rewards programs to recognize outstanding performance and contributions
• Opportunities for advancement and promotion, with a focus on promoting from within
• arenaflex is committed to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees

Compensation, Perks, and Benefits:

* Competitive hourly rate and paid training

• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities - 80% of our frontline leaders began their careers at arenaflex as reps
• EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

How to Apply:

If you're passionate about delivering exceptional customer experiences and are confident in your ability to build rapport with callers while sharing your love of movies, TV shows, and animated stories, consider joining us now and growing with us in the future. Apply now by clicking the link below: Apply Job!

Important Note:

This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment. arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are committed to creating a workplace that is welcoming and inclusive for all employees. Apply for this job