Experienced Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist (Remote)

At arenaflex, we're dedicated to making a difference in the lives of our community members by providing exceptional customer support and donor engagement services. As an Experienced Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist, you'll play a vital role in our team, working from the comfort of your own home to connect with blood donors and promote the importance of blood donation.

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to providing top-notch services to our community. Our team is passionate about making a positive impact, and we're seeking like-minded individuals to join our ranks. As a remote employee, you'll enjoy the flexibility of working from home while still being part of a dynamic and supportive team.

Job Summary

We're looking for an experienced Customer Support Agent to join our team as a Tele-Recruiting and Donor Engagement Specialist. In this role, you'll be responsible for contacting blood donors by telephone to recruit for blood donation, using a dialer system to target appropriate blood drives, and scheduling appointments while providing exceptional customer service. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of arenaflex's defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned
• May coordinate support of community and business donor groups to assure a positive image of arenaflex

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in using multiple computer applications simultaneously
• Excellent customer service and problem-solving skills
• Ability to work with potentially difficult customers
• Strong organizational and time management skills
• Ability to maintain accurate records and meet production standards

Career Growth Opportunities and Learning Benefits

As a remote employee of arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Flexible work arrangements to support your work-life balance
• Access to a range of employee benefits, including health insurance, retirement plans, and paid time off

Work Environment and Company Culture

As a remote employee of arenaflex, you'll work from the comfort of your own home, with the flexibility to create your own schedule and work environment. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a positive and inclusive work environment for all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience
• Opportunities for bonuses and performance-based incentives
• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement plans, including a 401(k) matching program
• Paid time off, including vacation days, sick leave, and holidays
• Access to a range of employee benefits, including employee assistance programs and wellness initiatives

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date.

Training Schedule

Our training program is designed to ensure that you have the skills and knowledge you need to succeed in your role. Our training schedule includes:

• Week 1: In-house training at our office location
• Week 2: Remote learning and on-the-job training (OJT) at home
• Week 3: Continued OJT and production work

Actual Work Schedule

After completing three weeks of training, you'll be expected to work a full-time schedule, including:

• Sunday: 11:30am - 8:00pm
• Monday - Thursday: 12:00pm - 8:30pm

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now! Apply for this job