Experienced Senior Collector – Customer Service Representative

At arenaflex, we're not just building a career – we're building a community. Our commitment to helping people find financial safety and success, and making sure people and their money are taken care of, is at the heart of everything we do. With over 155 years of experience, we've learned that our people are the key to our success, and we're dedicated to creating an award-winning culture that supports and empowers our team members to grow and thrive. As a Senior Collector at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers, while also developing your skills and expertise in a dynamic and supportive environment. Our Senior Collectors play a critical role in helping us control loss rates and reduce gross charge-offs, while also providing exceptional customer service and support to our customers.

About Working at arenaflex

At arenaflex, we believe that our people are our greatest asset. That's why we're committed to creating a culture that's inclusive, supportive, and empowering. Our team members are the heart of our organization, and we're dedicated to providing them with the resources, training, and opportunities they need to succeed. From our comprehensive training programs to our ongoing education and development opportunities, we're committed to helping our team members grow and develop their skills and expertise. Whether you're just starting your career or looking to take your skills to the next level, we're here to support you every step of the way.

Essential Functions

As a Senior Collector at arenaflex, you'll be responsible for:

• Collecting on high-risk accounts to control loss rates and reduce gross charge-offs
• Performing in-depth skip tracing as required by account
• Leveraging internal Bank resources to obtain customer/account-specific information
• Providing guidance and training to team members as necessary
• Quickly identifying irregularities in spending, possible identity theft, or fraud, etc.
• Generating and sending various customer-facing communication regarding account activity
• Assisting the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
• Negotiating repayment options by asking questions and offering applicable solutions
• Handling incoming and outgoing calls to customers with current and past due accounts, and leaving messages as necessary
• Providing proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
• Performing other duties as assigned

Knowledge, Skills & Abilities Required

To be successful in this role, you'll need:

• Familiarity with inbound/outbound/blended dialing environment
• Basic understanding of Debt Settlement and Consumer Credit Counseling programs
• Ability to read and understand a consumer's credit profile
• Ability to train team members and serve as a mentor
• Ability to prioritize collection effort and expense based on balance, loan type, etc.
• General understanding of collection management software, such as TSYS, SHAW, Debt Management software, etc.
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

To be considered for this role, you'll need:

• High School Diploma or equivalent combination of education and experience required
• Associate's degree in Business Administration preferred
• 2+ years collections experience required
• 1+ year skip tracing and/or credit bureau experience required

Compensation & Benefits

As a Senior Collector at arenaflex, you'll be eligible for a competitive hourly rate of $20.00 - $22.00, based on your relevant experience, skills, and competencies. You'll also be eligible for additional compensation through our performance-based incentive plan(s) that will correspond to meeting performance goals. In addition to your hourly rate, you'll also be eligible for a range of benefits, including:

• Employer-sponsored health, dental, and vision insurance
• 401(k) plan
• Life insurance
• Paid vacation and personal time
• Career development and education assistance
• Voluntary supplemental benefits

Work Environment & Culture

At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering. Our team members are the heart of our organization, and we're dedicated to providing them with the resources, training, and opportunities they need to succeed. Our work environment is dynamic and fast-paced, with a focus on teamwork and collaboration. We're committed to creating a culture that's fun, engaging, and rewarding, with opportunities for growth and development at every level.

How to Apply

If you're a motivated and organized self-starter with a passion for customer service and collections, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture that's inclusive, supportive, and empowering, and we're dedicated to providing opportunities for growth and development at every level.

Accommodations

arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodations during the application or interview process, please let us know and we'll do our best to accommodate your needs.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to the opportunity to connect. [insert contact information] Thank you for considering arenaflex as your next career destination. We look forward to hearing from you soon! Apply for this job