Part-time Customer Support Specialist – Western Australia (Remote)
Join arenaflex, a fast-growing SaaS company, as we continue to revolutionize the way people manage their mileage logbooks. With over 1,500,000 users worldwide, we're on a mission to simplify the lives of our customers and make their work easier. As a Part-time Customer Support Specialist, you'll play a vital role in helping us achieve this goal by providing exceptional support to our customers across the globe.
About arenaflex
arenaflex is a dynamic and innovative company based in Copenhagen, Denmark. We're passionate about creating products that make a real difference in people's lives. Our primary markets are English-speaking countries, including the US, Canada, Australia, and the UK. We're now expanding our international team to serve customers and users worldwide.
The Role
We're seeking a friendly and passionate self-driven individual to join our Customers Team as a Part-time Customer Support Specialist working remotely from Western Australia. As a key member of our team, you'll be responsible for providing top-notch support to our customers across various time zones. Your primary focus will be on the Australian market in the afternoon and helping our European customers as they wake up.
Responsibilities
As a Part-time Customer Support Specialist, your key responsibilities will include:
- Answering questions and advising current customers on how best to use our product with a friendly tone primarily via email, but also via phone and chat.
- Answering questions and advising potential customers through email and video product demos.
- Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders.
- Replying to customer reviews across platforms.
- Helping with internal shipping and logistics questions.
What We're Looking For
We're looking for someone who is:
- Located in Western Australia (this is a must)
- Interested and able to work afternoons and evenings
- Has 12-24 months of proven work experience in customer support or community management
- Has strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus
- The type of person who cannot refrain from helping others – you have a friendly and positive attitude and love engaging with and learning about others!
- Quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works – inside and out
- Critical thinking and problem-solving skills with high attention to detail
- Team spirit – everybody helps each other at arenaflex
- Self-motivated & self-managing with exceptional time management skills
Nice to Have
* Experience in support software, onboarding customers, or collecting customer feedback
- An interest in accounting
- Experience with mileage reimbursement
- Experience with working 100% remote
- Having read and enjoyed "Zappos: Delivering Happiness"
The Details
* Minimum 21 hours per week
- It is expected that you can work 3 hours a day, 7 days a week
- $38.90 AUD/hour, invoiced monthly
- 100% Remote work
- Must be located in Australia
- 33 vacation days per year – yes, we are based in Europe
What We Offer
* You'll get to work with and learn from a team of highly experienced entrepreneurs and tech people
- We'll set aside resources for independent skill development to help you grow and develop your career
- As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team
How to Apply
If you're interested in joining our team, please send us an application by going to the link below. We'll accept applications until February 22, and you will hear back from us no later than February 24. If you have been shortlisted, we will ask you to do a case study, followed by interviews. Expected start date: March 6, 2023 We look forward to hearing from you! Apply Job!
Work Environment and Company Culture
At arenaflex, we value a positive and supportive work environment. Our team is passionate about creating a culture that encourages collaboration, innovation, and growth. We believe in empowering our employees to take ownership of their work and providing them with the resources they need to succeed.
Compensation, Perks, and Benefits
As a Part-time Customer Support Specialist, you'll receive a competitive hourly rate of $38.90 AUD/hour, invoiced monthly. You'll also have access to a range of benefits, including:
- 33 vacation days per year
- 100% Remote work
- Opportunities for professional development and skill growth
- A supportive and collaborative work environment
- A chance to work with a dynamic and innovative company
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of opportunities for professional development, including:
- Training and development programs
- Mentorship and coaching
- Opportunities for advancement and promotion
- A supportive and collaborative work environment
Why Join arenaflex?
Joining arenaflex means becoming part of a dynamic and innovative company that's passionate about making a real difference in people's lives. You'll have the opportunity to work with a talented team of entrepreneurs and tech professionals, learn from the best, and grow your career in a supportive and collaborative environment. Don't miss out on this exciting opportunity to join our team! Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job