Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative

At arenaflex, we're dedicated to revolutionizing the way people live, work, and thrive. As a leading innovator in the healthcare industry, we're committed to empowering our customers to take control of their well-being and achieve better overall health. Our pharmacy team is at the forefront of this mission, and we're seeking an experienced Pharmacy Technician to join our Clinical Customer Care team. As a Pharmacy Technician with arenaflex, you'll play a vital role in ensuring our customers receive exceptional care and support. You'll be part of a dynamic team that's passionate about delivering outstanding service, and you'll have the opportunity to make a real difference in people's lives.

Key Responsibilities:

* Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned

• Make outbound calls, including urgent situations deemed by our clinical pharmacist team
• Assist our clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Provide guidance and feedback to Customer Care Associates, utilizing a consultative approach to continually develop staff knowledge
• Complete tickets to support the Customer Care Team and Clinical RPh team
• Maintain an advanced understanding of all arenaflex pharmacy policies and procedures, as well as our products and services
• Monitor and process all help desk assigned tasks on a daily basis
• Act as the primary point of contact for escalated calls by Customer Care Associates, handle escalated calls, and follow through until resolution has been met
• Manage reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate
• Investigate and report pharmacy errors
• Learn pharmacy laws and regulations nationwide
• Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
• Maintain confidentiality of all customer information
• Work autonomously and proactively identify areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Work a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Perform other tasks assigned while working in a fast-paced environment

Essential Qualifications:

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications:

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a customer-centric approach
• Ability to work autonomously and as part of a team
• Strong technical skills, including proficiency in computer and web-based tools

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to the growth and development of our employees. As a Pharmacy Technician, you'll have opportunities to learn and grow with our company, including: + Ongoing training and development programs + Opportunities for career advancement and professional growth + Access to industry-leading technology and tools + Collaborative and dynamic work environment

Work Environment and Company Culture:

* arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our pharmacy team is passionate about delivering exceptional care and support to our customers, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

• Our pharmacy features a casual dress code in a non-retail facing environment, and we're proud to offer a flexible schedule that allows you to work autonomously and prioritize your tasks effectively.

Compensation, Perks, and Benefits:

* arenaflex offers a competitive compensation package, including: + Competitive hourly rate + Opportunities for bonuses and incentives + Comprehensive benefits package, including medical, dental, and vision coverage + 401(k) matching program + Paid time off and holidays

• arenaflex is committed to the well-being and success of our employees, and we offer a range of perks and benefits, including:

+ Access to industry-leading technology and tools + Ongoing training and development programs + Opportunities for career advancement and professional growth + Collaborative and dynamic work environment

How to Apply:

If you're a motivated and customer-focused Pharmacy Technician looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert contact information]. Apply for this job