Experienced Customer Service Associate – Last-Mile Delivery Warehouse

At arenaflex, our mission is to revolutionize the way we deliver exceptional customer experiences, and we're looking for talented individuals to join our team as a Delivery Station Customer Service Associate. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive their packages on time, as promised, and exceed their expectations with every interaction.

About arenaflex

arenaflex is a leading innovator in the logistics industry, committed to providing best-in-class customer support and exceeding expectations with every interaction. Our team is passionate about building new products and services every day on behalf of our customers, and we're making history as we expand our logistics products and services. At arenaflex, you'll work with smart, passionate people who are dedicated to delivering exceptional customer experiences.

Job Summary

As a Delivery Station Customer Service Associate, you will be responsible for providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. You will connect customers with experts who can provide them with the most accurate and up-to-date information about their packages, and help resolve issues and set appropriate expectations with customers. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment with a high level of accuracy and attention to detail.

Key Responsibilities

As a Delivery Station Liaison at a Locker+/Counter+ Hub, you will be responsible for:

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Performing the Following Tasks, with or without Reasonable Accommodation

* Carry, lift, push and pull up to 49 pounds

• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts lasting up to 12 hours
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A Day in the Life

You'll be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact arenaflex.

Operating at the Heart of arenaflex's Logistics

You'll develop logistical and customer expertise that sets arenaflex apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the Team

Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.

Requirements

* High School or equivalent diploma

• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching and instant messenger tools

Preferred Qualifications

* Bachelor Degree or equivalent work-related experience

• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills and Competencies

* Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment with a high level of accuracy and attention to detail
• Strong analytical and critical thinking skills
• Ability to work effectively in a team environment
• Strong customer service skills, with a focus on empathy and understanding customer needs
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. Our employees also have access to a range of benefits, including health insurance, retirement savings plans, and paid time off.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment, with a focus on innovation and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment. We offer a range of benefits and perks, including a comprehensive health insurance plan, retirement savings plan, and paid time off.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Comprehensive health insurance plan
• Retirement savings plan
• Paid time off
• Flexible work schedule
• Opportunities for career growth and development
• Access to a range of training and development programs

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert contact information]. Apply for this job