Experienced Customer Service Representative – Hybrid Work Environment
At arenaflex, we're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results. As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we're committed to serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're proud to be a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company.
Join Our Team
We're looking for passionate and customer-focused individuals to join our team as we continue leading the industry over our next 100 years. As a Customer Service Representative, you'll be part of a dynamic team reporting to a Supervisor, Customer Experience. You'll have the opportunity to learn, grow, and make a difference by keeping businesses running and their people safe.
About the Role
As a Customer Service Representative, you'll be responsible for building and strengthening customer relationships by responding to a high volume of inbound phone calls. You'll demonstrate professional oral and written communication skills, navigate customers' challenges, and use critical thinking skills to resolve customer concerns. You'll also collaborate daily in a positive, team-based environment that's committed to doing business with ethics and integrity.
Key Responsibilities
* Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression.
- Demonstrate professional oral and written communication skills, including strong reading comprehension.
- Navigate customers' challenges by using all resources for account selection, product identification, order placement, and order management.
- Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
- Manage and mitigate risk by taking appropriate actions.
- Collaborate daily in a positive, team-based environment that's committed to doing business with ethics and integrity.
Requirements
* High School diploma or equivalent.
- 1+ years of customer service experience. Inbound customer service center experience preferred.
- Strong desire and willingness to help customers by providing friendly, knowledgeable, and effortless experiences.
- Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
- Ability to commute to our facility.
- Ability to sit up to 8 hours a day.
- A secure workspace dedicated to job activity (Required for work from home/hybrid).
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds. (Required for work from home/hybrid).
Benefits
At arenaflex, we offer a comprehensive benefits package that provides choice and flexibility to meet team members' individual needs. Some of the rewards available to you include:
- Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs.
- 6 free sessions each year with a licensed therapist to support emotional wellbeing.
- Paid time off (PTO) and 6 company holidays per year.
- Access to up to 30% of your paycheck before payday to help with financial emergencies.
- Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
- Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
- Employee discounts and more!
Work Environment
Our welcoming workplace enables you to learn, grow, and make a difference. As a Customer Service Representative, you'll enjoy a hybrid work environment of three days onsite and two days at home (2 days working at home are your choice and can change each week based on your preference). You can also enjoy working in the office up to 5 days! After completing our 8-week onsite training, you'll be eligible to participate in a bidding process for alternate work shifts typically after 6 months.
Grow with arenaflex
Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business. We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact, and can continue to learn, grow, and realize their full potential.
Equal Opportunity Employer
arenaflex is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic. Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now! Click the link below to submit your application. Apply Job! Apply for this job