Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses or sunglasses, and ensuring they have a seamless and enjoyable shopping experience. If you're passionate about customer service, have a knack for problem-solving, and are excited to join a dynamic team that's making a difference in people's lives, we want to hear from you!

What You'll Do:

As a Customer Experience Advisor, you'll be the face of arenaflex, providing top-notch support to our customers through various channels, including email and live chat. Your responsibilities will include:

• Delivering nothing-but-wonderful customer service by responding to customer inquiries, resolving issues, and providing personalized recommendations
• Learning our internal management system to efficiently process sales orders, manage customer relationships, and stay up-to-date on product information
• Utilizing internal communication software to collaborate with teammates, management, and other departments to ensure seamless communication and workflow
• Identifying trends and pain points to develop innovative solutions that enhance the customer experience and drive business growth

Who You Are:

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. If you're a creative problem-solver, a skilled communicator, and a team player who thrives in a fast-paced environment, we want to hear from you! As a Customer Experience Advisor, you'll be:

• A creative and innovative problem solver who continually thinks outside the box to find solutions that delight our customers
• A sensitive and skillful communicator who can adapt your tone and communication style to suit different audiences and situations
• Eager to learn new technology systems and procedures, with a willingness to adapt to changing priorities and deadlines
• Highly organized and attentive to detail, with the ability to juggle multiple tasks and prioritize your workload effectively
• Proficient in navigating multiple tabs and windows, with a strong understanding of keyboard shortcuts and productivity tools
• Able to stay energized and motivated in a high-volume work environment with limited supervision, with a passion for delivering exceptional results

Requirements:

To succeed as a Customer Experience Advisor, you'll need to meet the following requirements:

• Be available to attend a virtual two-week onboarding program via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

While not required, we encourage applicants with customer service experience and those who have worked from home to apply. We're excited to hear from individuals who have a passion for delivering exceptional customer experiences and are eager to join our team!

About Us:

At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's committed to making a difference in people's lives, and we're looking for like-minded individuals to join our team. As a Customer Experience Advisor, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.

Our Culture:

We're a company that values creativity, empathy, and innovation. We believe in transparency, inclusivity, and equity, and we're committed to building a workplace where all employees can bring their authentic selves and feel engaged and valued. Our team is made up of curious, kind, and passionate individuals who are dedicated to making a difference in the world.

Benefits:

As a Customer Experience Advisor, you'll enjoy a range of benefits, including:

• Competitive hourly rate of $13.00
• Opportunity to work from home and enjoy a flexible schedule
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

How to Apply:

If you're passionate about customer service, have a knack for problem-solving, and are excited to join a dynamic team that's making a difference in people's lives, we want to hear from you! Apply now to become a part of our arenaflex team and start delivering exceptional customer experiences today! Apply Job! Apply for this job