Remote Customer Service Representative – Virginia Location

Join arenaflex, a leading healthcare company, in its mission to revolutionize the way healthcare is delivered. As a Remote Customer Service Representative, you will play a vital role in providing exceptional service to Aetna Medicaid members and providers, ensuring that they receive the care and support they need. If you're passionate about delivering top-notch customer service and have a heart for helping others, this is the perfect opportunity for you.

About arenaflex

arenaflex is a healthcare company that is dedicated to making a positive impact on people's lives. Our purpose is to bring our heart to every moment of your health, and we strive to deliver enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Summary

As a Remote Customer Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering their inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs. You will be working from home, using high-speed internet connectivity with secure service via an ethernet cable, and will be required to meet performance standards, attendance requirements, and call quality goals.

Responsibilities

* Answer in-coming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs

• Provide exceptional customer service, ensuring that every caller receives a positive experience
• Use your problem-solving skills to resolve complex issues and escalate them to the appropriate team members when necessary
• Meet performance standards, attendance requirements, and call quality goals
• Work from home, using high-speed internet connectivity with secure service via an ethernet cable
• Participate in training and development programs to enhance your skills and knowledge

Training Schedule

* The first 6 weeks of training will be held from 8:30 AM to 5:00 PM EST, Monday through Friday

• After the initial training period, you will be expected to work from home, using high-speed internet connectivity with secure service via an ethernet cable

Requirements

* Must live within 50 miles of Richmond, VA

• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements, and call quality goals
• Must be able to work from home and prove to be self-sufficient
• High school diploma or equivalent required
• Experience with working remotely in a call center setting is preferred
• Experience with Medicaid and Medicare is preferred

Preferred Qualifications

* Experience with working remotely in a call center setting

• Experienced with Medicaid and Medicare
• High school diploma or equivalent

Pay Range

* The typical pay range for this role is $17.00 - $27.90 per hour

• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors

Benefits

* arenaflex offers a full range of medical, dental, and vision benefits

• Eligible employees may enroll in the Company's 401(k) retirement savings plan
• An Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees
• Short-term and long-term disability benefits are also available
• arenaflex offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year, are provided

COVID-19 Vaccination Policy

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment

Equal Employment Opportunity

* arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities

• We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions
• If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS)

How to Apply

If you're passionate about delivering exceptional customer service and have a heart for helping others, apply now to join arenaflex as a Remote Customer Service Representative. Apply for this job