Experienced Healthcare Customer Service Representative - Phone Intake (Remote) at arenaflex

Are you passionate about delivering exceptional customer experiences in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative - Phone Intake (Remote). As a key member of our remote high-volume call center team, you will be the first point of contact for patients seeking home healthcare services, providing empathetic support and expert guidance to those who need it most.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering patients and healthcare professionals alike. Our mission is to deliver exceptional care, compassion, and expertise to every individual we serve. As a remote team member, you will be part of a vibrant community that values collaboration, innovation, and continuous learning. Join us in shaping the future of healthcare and making a meaningful difference in the lives of our patients.

Key Responsibilities

As a Healthcare Customer Service Representative - Phone Intake (Remote) at arenaflex, your primary responsibilities will include:

• Responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients, providing empathetic support and expert guidance to those who need it most
• Collecting clinical and demographic information and entering it into our CareCentrix portal with accuracy and attention to detail
• Collaborating with internal teams to resolve complex requests and ensure seamless patient care
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Participating in ongoing training and development to enhance skills and knowledge in the healthcare industry

Qualifications

To succeed in this role, you will need:

• A High School Diploma or GED
• Minimum 2 years of Customer Service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)

Internet Requirements

To ensure seamless communication and data entry, you will need:

• High-speed Internet: Fiber or Cable connection required
• Speeds: 2mb/10mb upload and 10mb/25mb download or higher
• While working, required to hardwire with an ethernet cable

What We Offer

As a valued member of our remote team, you can expect:

• Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix Maintains a Drug-Free Workplace

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Apply Now

If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Join arenaflex as a Healthcare Customer Service Representative - Phone Intake (Remote) and be part of a dynamic team that is shaping the future of healthcare. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job