Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at arenaflex
At arenaflex, we're revolutionizing the way people interact with mobile and online banking technology. As a leader in this industry, we're seeking a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. If you're a tech-savvy individual with a passion for delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is a cutting-edge technology company that's dedicated to providing innovative solutions for mobile and online banking. Our team of experts is passionate about creating seamless and secure experiences for our clients and their customers. With a strong focus on collaboration and continuous learning, we're committed to staying ahead of the curve in the ever-evolving world of fintech.
Job Summary
As a Junior Tech Support Specialist, you'll play a critical role in delivering exceptional customer experiences through our 24/7 live-chat service. You'll work directly with our clients, support end-users with technical questions about our products, and collaborate with our technical team remotely. This is an exciting opportunity to join a dynamic team and develop your skills in a supportive and collaborative environment.
Working Hours and Schedule
Our team operates on a 2-shift schedule, with two rotations:
- 9 pm - 9 am CST (Monday to Friday)
- 9 am - 9 pm CST (Monday to Friday)
You'll work a rotating schedule, ensuring that our 24/7 live-chat service is always staffed and ready to support our clients and their customers.
Primary Responsibilities
As a Junior Tech Support Specialist, your primary responsibilities will include:
- In-depth understanding of our banking software and apps: You'll need to have a solid grasp of our products and services, including our mobile and online banking solutions.
- Coordinating with software technicians, technical support, and developers: You'll work closely with our technical team to resolve issues and improve our products and services.
- Examining technical logs to troubleshoot and resolve issues: You'll use your analytical skills to identify and resolve technical issues encountered during our 24/7 clients support project.
- Handling technical processes and explaining them to less-technical people: You'll need to be able to communicate complex technical concepts in a clear and concise manner.
Requirements
To succeed in this role, you'll need to possess the following skills and qualifications:
- Excellent written and spoken English: You'll need to be able to communicate effectively with our clients and their customers.
- Ability to establish good working relationships with customers: You'll need to be able to build trust and rapport with our clients and their customers.
- Solid troubleshooting ability: You'll need to be able to identify and resolve technical issues quickly and efficiently.
- Ability to learn technical skills quickly: You'll need to be able to adapt to new technologies and processes quickly.
- In-depth learning and understanding of our mobile and online banking products: You'll need to have a solid grasp of our products and services, including our mobile and online banking solutions.
- Coordination with developers to investigate and diagnose issues: You'll work closely with our technical team to resolve issues and improve our products and services.
- Ability to manage a dynamic workload with many concurrent tasks: You'll need to be able to prioritize tasks and manage your time effectively.
- Managing, monitoring, and improving the quality of the tech support process: You'll need to be able to analyze and improve our tech support processes to ensure that we're delivering exceptional customer experiences.
As Plus
While not required, the following skills and qualifications would be a huge asset:
- Experience in banking live-chat: You'll have a solid understanding of the banking industry and the technical aspects of live-chat support.
- Experience in technical support: You'll have a solid understanding of technical support principles and practices.
- Experience with Dialogflow: You'll have experience with this popular platform for building conversational interfaces.
- Experience with various mobile phone platforms, especially iOS and Android: You'll have experience with these popular mobile operating systems.
- Project management experience: You'll have experience managing projects and teams.
- Working directly with US-based customers: You'll have experience working with customers in the US market.
- Knowledge of US banking systems: You'll have a solid understanding of the US banking industry and its regulations.
Our Benefits
At arenaflex, we're committed to providing a supportive and collaborative work environment that allows our team members to grow and develop their skills. Some of the benefits we offer include:
- Fully remote work: You'll have the flexibility to work from anywhere, at any time.
- Long-term employment: We're committed to providing a stable and secure work environment.
- Competitive salary: You'll be rewarded with a competitive salary that reflects your skills and experience.
- Community of practice, regular knowledge sharing among colleagues: You'll have the opportunity to learn from and share knowledge with your colleagues.
- Internet compensation (50$ per month): You'll receive a monthly stipend to help you stay connected and productive.
- Friendly and easy-going international team and colleagues: You'll be part of a diverse and dynamic team that's passionate about delivering exceptional customer experiences.
How to Apply
If you're a motivated and tech-savvy individual who's passionate about delivering exceptional customer experiences, we want to hear from you. Please submit your application through our website, including your resume and a cover letter that outlines your skills and qualifications. Don't miss this opportunity to join a dynamic team and develop your skills in a supportive and collaborative environment. Apply now to become a Junior Tech Support Specialist at arenaflex! Apply for this job