Experienced Program Customer Representative (HYBRID TELEWORK) – Aerospace Sustainment Solutions

At arenaflex, we are committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met.

About arenaflex

arenaflex is a leading provider of aerospace solutions, with a rich history of innovation and excellence. Our team of dedicated professionals values collaboration, innovation, and excellence, and we are passionate about delivering unmatched sustainment solutions to our customers. With a focus on supporting the Black Hawk platform and its operators worldwide, we thrive in a fast-paced environment where teamwork and adaptability are key to success.

The Role

As a Customer Service Representative, you will play a key role in managing and executing customer repair transactions. Reporting to the Repairs Supervisor, your responsibilities will include:

• Interacting with customers before and after sales to ensure their needs are met efficiently and effectively.
• Delivering on all contractual and financial commitments, directly impacting the repairs P&L.
• Responding to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities.
• Resolving production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities.
• Collaborating with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs.
• Maintaining ITC compliance and supporting cost, quality, and schedule commitments.

Your role will require close collaboration with a broad range of disciplines, including capture management, business development, global sustainment, engineering, fleet management, and field service representatives, all while ensuring customer satisfaction and fostering positive relationships.

Essential Qualifications

* Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2-3 years of professional experience; or 1 year of professional experience with a related Master's degree.

• Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Excellent communication skills, both written and verbal.
• Ability to work under supervision and follow established procedures.

Desired Skills

* Experience with SAP.

• Intermediate proficiency in Microsoft Excel.
• arenaflex experience.

Why Join arenaflex

* Impact: Your work will directly contribute to the success of mission-critical operations worldwide.

• Growth: We invest in our people, offering opportunities to develop your skills and advance your career.
• Innovation: Work on leading-edge solutions in aerospace and defense.
• Community: Join a team that values collaboration, diversity, and inclusion.
• Flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our team thrives in a fast-paced environment where teamwork and adaptability are key to success. We value collaboration, innovation, and excellence, and we are passionate about delivering unmatched sustainment solutions to our customers.

Compensation, Perks, and Benefits

* Annual base salary range: $52,100 - $99,900 (dependent on location).

• Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
• This position is incentive plan eligible.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in our people, offering opportunities to develop your skills and advance your career. We provide training and development programs to help you grow and succeed in your role.

How to Apply

If you are a motivated, experienced professional who excels in relationship building and communication, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, through our website.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Application Window

The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. Apply for this job