Experienced Customer Service Representative I - Remote Opportunity to Make a Lasting Impact

At arenaflex, we're revolutionizing the way people with disabilities and those aging live independent and quality lives. Our innovative technology and financial services empower individuals and their families to thrive in their homes and communities. As a visionary company, we're dedicated to creating exceptional outcomes for our clients and the millions of people who count on them. We're a highly organized team that offers a solid work-life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make a lasting impact on the lives of people every day.

Job Summary:

We're seeking an experienced Customer Service Representative I to join our remote team. As a primary customer-facing employee, you'll provide assistance and support for individuals self-directing Medicaid services in the home and their caregivers. You'll be knowledgeable about specific rules and qualifications of the programs we support and use your knowledge of products or services, along with great customer service skills, to promptly and accurately address issues, provide support, and ensure customer satisfaction. You'll also maintain a very good knowledge of company systems and sensitive information/PHI handling procedures.

Key Responsibilities:

* Handle 40+ inbound and outbound calls, determining needs and providing one-call resolution

• Communicate effectively with a range of individuals with varying educational levels, disabilities, and communication styles
• Respond to customer inquiries with timely and accurate information
• Use person-centered techniques in all participant interactions
• Provide information on self-direction to assure that each individual is able to make informed decisions about their care
• Assist individuals in completing paperwork or understanding Program requirements
• Represent arenaflex in all interactions with the public by providing quality service to internal staff and external clients
• Ensure the satisfaction of callers and professional handling of difficult or unusual situations
• Conduct follow-up phone calls for quality and satisfaction
• Participate in development, training, and other departmental meetings and adhere to corporate policies that concern the customer service department
• Access arenaflex software to retrieve information to answer inquiries and to update contact notes and other information into digital case records
• Perform additional duties as assigned
• Report directly to the Customer Service Supervisor
• Adhere to all remote work policies and procedures

Essential Functions:

* Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles

• Respond to customer inquiries with timely and accurate information
• Uses person-centered techniques in all participant interactions
• Receives inquiries about arenaflex services, how to enroll on the program, and program guidelines and requirements
• Provides information on self-direction to assure that each individual is able to make informed decisions about their care
• Assists individuals in completing paperwork or understanding Program requirements
• Represents arenaflex in all interactions with the public by providing quality service to internal staff and external clients
• Ensures the satisfaction of callers and professional handling of difficult or unusual situations
• Conducts follow-up phone calls for quality and satisfaction
• Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department
• Accesses arenaflex software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records
• Requires additional duties as assigned
• Reports directly to the Customer Service Supervisor
• Adhere to all remote work policies and procedures

Education and/or Experience:

* Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance

• Can include a combination of high school graduate or equivalent and:

+ One year of experience performing customer support activities, preferably in a call center + Working knowledge of contact with the public and telephone; modern office procedures and methods + Good verbal and written communication skills + Ability to electronically document records to a web-based chart + Intermediate skills with Microsoft Office, email, and internet + Good problem-solving and listening skills + Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results + Skill in the operation of a variety of office equipment, including computer and networks + CRM experience and/or Medicaid experience a plus + Bilingual skills a plus

arenaflex Culture:

* We're a highly organized team that offers a solid work-life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities

• Our staff make a lasting impact on the lives of people every day
• We're dedicated to creating exceptional outcomes for our clients and the millions of people who count on them
• We're a visionary company that's revolutionizing the way people with disabilities and those aging live independent and quality lives

Benefits:

* Competitive salary and bonus potential

• Generous paid time off and holidays
• Autonomy and flexibility to work from home
• Opportunities for career advancement and professional growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid training and development opportunities
• Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of people with disabilities and those aging, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis. Apply for this job