Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere & always. If you're looking for a place to share your ideas freely, learn, grow, and thrive, join the arenaflex team!

What You’ll Be Doing

As an Experienced Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll be the go-to person for our customers, answering their questions, resolving their issues, and providing them with the best possible experience. You'll be working on America's fastest and most reliable network, and you'll be the one who makes a difference in our customers' lives.

Your Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We’re Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about their customers, business challenges, and industry trends
• A person who enjoys the fast pace and urgency needed to manage incidents and can juggle multiple priorities
• Someone with empathy and communication skills who can diffuse sensitive situations
• A person who takes real ownership of customer concerns and is driven to provide exceptional customer service
• While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most

Even Better If You Have

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A dynamic and inclusive work environment that encourages authenticity and fosters a sense of belonging

• A collaborative team that values diversity and promotes a culture of inclusion
• Opportunities for career growth and development, including training and mentorship programs
• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A competitive compensation package, with the potential to earn more based on performance and experience
• The opportunity to work from home with occasional in-person trainings and meetings

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that diversity makes us stronger, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation and Benefits

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're ready to join a team that's passionate about delivering exceptional customer experiences and making a difference in people's lives, apply now! We're excited to hear from you and learn more about your qualifications and experience. Apply for this job