Experienced Manager, Customer Insights Retail Media Network – Data-Driven Growth Strategist

At arenaflex, we're committed to empowering our customers to achieve their full potential through innovative retail media solutions. As a Manager of Customer Insights on our Lowes Media Networks (LMN) team, you'll play a pivotal role in driving business growth and customer satisfaction by leveraging data-driven insights and strategic recommendations. If you're a seasoned professional with a passion for analytics, storytelling, and team leadership, we invite you to join our dynamic team in Mooresville, NC.

Your Impact

As a Manager of Customer Insights, you'll have the opportunity to make a significant impact on arenaflex's retail media business by:

• Developing and executing annual strategic learning plans that drive business growth and customer satisfaction
• Leading Quarterly Business Review Process with top clients to ensure alignment and optimization of media investments
• Serving as a subject matter expert for media performance reporting, providing insights and recommendations to internal and external stakeholders
• Synthesizing disparate data from multiple sources to inform strategic decisions and drive business growth
• Overseeing the development and codification of best practices in media performance evaluation, data visualization, and standardized reporting
• Crafting compelling data stories to support sales pitches, case studies, and other key deliverables
• Partnering with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
• Integrating knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex's LMN Insights team and the broader retail media business

What You'll Do

* Create annual strategic learning plans for business(es) supported, aligning with arenaflex's overall business objectives

• Lead Quarterly Business Review Process with top clients, ensuring alignment and optimization of media investments
• Serve as a subject matter expert for media performance reporting, providing insights and recommendations to internal and external stakeholders
• Synthesize disparate data from multiple sources to inform strategic decisions and drive business growth
• Develop and codify best practices in media performance evaluation, data visualization, and standardized reporting
• Craft compelling data stories to support sales pitches, case studies, and other key deliverables
• Partner with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
• Integrate knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex's LMN Insights team and the broader retail media business

Essential Qualifications

* Bachelor's degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative

• 5 years of experience in insights and analytics, with a focus on retail media or general media analytics
• Proven experience in analytical, decision-making, and project management
• Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
• Experience with A/B testing and experimentation
• Proficiency in Microsoft Office tools (e.g., Word, PowerPoint, Excel)
• Experience working with data visualization tools such as Tableau, Power BI, SQL, or similar tools

Preferred Qualifications

* Master's degree in a related field (e.g., Market Research, Behavioral Psychology, MBA)

• Proven experience leading teams and driving business impact
• Experience managing global teams and working in a retail environment
• Familiarity with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)

About arenaflex

arenaflex is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.

Compensation and Benefits

* Pay range: $95,500.00 - $159,200.00 annually

• Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law

How to Apply

If you're a motivated and experienced professional looking to join a dynamic team and drive business growth through data-driven insights, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job