Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
At arenaflex, we're passionate about delivering exceptional experiences for our valued sellers and customers. As a Customer Service Associate, you'll play a vital role in managing transactions and relationships, ensuring elite service and resolving issues efficiently. If you're a customer-focused individual with a passion for the live event industry, we invite you to join our dynamic team.
The Opportunity:
As a Customer Service Associate, you'll be the face of arenaflex, providing top-notch support to our sellers and customers through various channels, including phone and email. You'll work closely with our team to resolve issues, answer questions, and ensure seamless transactions. Your expertise will help us maintain our reputation for exceptional service, driving customer satisfaction and loyalty.
How Your Role Expectations Will Progress:
As a Customer Service Associate, your role will evolve significantly over the first 30, 90, and 180 days. Here's a breakdown of your expectations:
Seller Operations Associate (30 days in):
* Complete new hire orientation, gaining in-depth knowledge about arenaflex's operations, the live event industry, and our ticket marketplaces.
* Learn how to navigate our systems and tools, ensuring you're equipped to provide exceptional experiences for our customers.
* Gain industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions to problems.
Seller Operations Associate (60 days in):
* Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers, going beyond traditional customer service responsibilities to build strong relationships.
* Navigate our order queue, determining what requires attention to provide real-time assistance and ensure timely confirmation by ticket sellers.
Seller Operations Associate (90 days in):
* Play an active role in continued learnings to advance your skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring:
* Outstanding communication, attention to detail, and organizational skills.
* A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* A genuine interest in the live event space and a willingness to learn and grow.
Office Location and Work Schedule:
* Our office is located in Coppell, TX.
* The first 4 weeks of employment are Monday-Friday, 8:30am-5:00pm, for training. Training is paid, and all in-office.
* We offer a hybrid model, with 3 days in-office and 2 days at home.
* Your work schedule will be:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off.
+ 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits:
* A competitive base salary of $40,000, with overtime eligibility.
* Bi-annual bonuses and an annual equity grant.
* Any hours worked over 40/week are eligible for overtime pay.
Why Join arenaflex?
* We're a dynamic and growing company, offering opportunities for career growth and development.
* Our team is passionate about delivering exceptional experiences for our customers and sellers.
* We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
* Our office is located in a vibrant and growing community, with plenty of amenities and attractions.
How to Apply:
If you're a motivated and customer-focused individual with a passion for the live event industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
Contact Information:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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Join Our Team at arenaflex
At arenaflex, we're passionate about delivering exceptional experiences for our valued sellers and customers. As a Customer Service Associate, you'll play a vital role in managing transactions and relationships, ensuring elite service and resolving issues efficiently.
Key Responsibilities:
- Manage transactions and relationships with sellers and customers
- Provide top-notch support through phone and email
- Investigate and resolve issues efficiently
- Handle day-to-day interactions with sellers
- Navigate our order queue to provide real-time assistance
What You'll Bring:
- Outstanding communication, attention to detail, and organizational skills
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
- A genuine interest in the live event space and a willingness to learn and grow
Office Location and Work Schedule:
Our office is located in Coppell, TX. The first 4 weeks of employment are Monday-Friday, 8:30am-5:00pm, for training. Training is paid, and all in-office.
Compensation and Benefits:
- A competitive base salary of $40,000, with overtime eligibility
- Bi-annual bonuses and an annual equity grant
- Any hours worked over 40/week are eligible for overtime pay
Why Join arenaflex?
We're a dynamic and growing company, offering opportunities for career growth and development. Our team is passionate about delivering exceptional experiences for our customers and sellers.
How to Apply:
Please submit your application, including your resume and a cover letter, through our website.
Contact Information:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.
``` Apply for this job