Experienced CC&B Functional Lead – Oracle Customer Care & Billing Expert

At arenaflex, we're on a mission to revolutionize the way we interact with technology, and we're looking for a seasoned expert to join our team as a CC&B Functional Lead. As a key member of our team, you'll have the opportunity to work on cutting-edge projects, collaborate with talented professionals, and drive innovation in the field of Oracle Customer Care & Billing (CC&B).

About arenaflex

arenaflex is a leading provider of innovative solutions in the tech industry. With a strong focus on customer satisfaction and employee growth, we've created a dynamic work environment that fosters creativity, collaboration, and continuous learning. Our team is passionate about staying ahead of the curve, and we're committed to delivering exceptional results for our clients.

Job Summary

We're seeking an experienced CC&B Functional Lead to join our team, with a strong background in Oracle CC&B (Customer Care and Billing) and a proven track record of delivering high-quality results. As a CC&B Functional Lead, you'll be responsible for leading the implementation and testing of Oracle CC&B solutions, working closely with cross-functional teams to ensure seamless integration and delivery.

Key Responsibilities

* Lead the implementation and testing of Oracle CC&B solutions, ensuring timely and high-quality delivery

• Collaborate with cross-functional teams, including development, testing, and deployment teams, to ensure seamless integration and delivery
• Develop and maintain strong relationships with clients, stakeholders, and internal teams to ensure effective communication and project success
• Provide expert guidance and support to junior team members, promoting knowledge sharing and skill development
• Stay up-to-date with industry trends, best practices, and new technologies, applying this knowledge to drive innovation and improvement in CC&B solutions
• Participate in the development of project plans, timelines, and resource allocation, ensuring effective project management and delivery
• Conduct thorough testing and quality assurance of CC&B solutions, identifying and resolving defects and issues
• Collaborate with the development team to design, develop, and implement new features and enhancements to CC&B solutions
• Develop and maintain documentation, including user manuals, technical guides, and knowledge base articles
• Participate in the development of training programs and materials to support the implementation and use of CC&B solutions

Essential Qualifications

* 10+ years of experience in functional and testing roles, with a strong background in Oracle CC&B (Customer Care and Billing)

• In-depth knowledge of CC&B modules, including Billing, Rates, Budget & Payment Plans, Payments, Adjustments, Financial Transactions, Device Management, Meter reads, Field Works, Credit and Collections
• Strong expertise in testing, including automation testing and STLC processes (Test Strategizing, Test Design, Execution, Defect Management, tracking and reporting)
• Experience in the Utilities industry, with a strong understanding of Energy, Gas, and Services domains
• Strong knowledge of Oracle Customer Care and Billing (CC&B) application, including 3rd party app integration
• Experience in CC&B upgrades and configuration and support of Oracle Customer Care and Billing system

Preferred Qualifications

* Experience in configuration and support of Oracle Customer Care and Billing system

• Experience in CC&B upgrades
• Strong knowledge of STLC processes (Test Strategizing, Test Design, Execution, Defect Management, tracking and reporting)
• Experience in automation testing and STLC processes

Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues

• Excellent communication and customer interaction skills, with the ability to effectively communicate with clients, stakeholders, and internal teams
• Strong leadership and team management skills, with the ability to motivate and guide junior team members
• Strong project management skills, with the ability to plan, coordinate, and deliver projects on time and within budget
• Strong technical skills, with a strong understanding of Oracle CC&B (Customer Care and Billing) and related technologies
• Strong business acumen, with a strong understanding of industry trends, best practices, and new technologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our employees. As a CC&B Functional Lead, you'll have the opportunity to:

• Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices
• Collaborate with cross-functional teams to drive innovation and improvement in CC&B solutions
• Take on new challenges and responsibilities, with opportunities for career advancement and professional growth
• Work on cutting-edge projects, with the opportunity to make a real impact on the industry
• Enjoy a dynamic and supportive work environment, with a strong focus on employee satisfaction and well-being

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a strong focus on employee satisfaction and well-being. Our team is passionate about staying ahead of the curve, and we're committed to delivering exceptional results for our clients. We offer a range of benefits and perks, including:

• Flexible work arrangements, with the option to work remotely or in our office
• Competitive salary and benefits package
• Ongoing training and development programs
• Collaborative and supportive work environment
• Opportunities for career advancement and professional growth
• Access to cutting-edge technologies and tools
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Flexible work arrangements
• Ongoing training and development programs
• Access to cutting-edge technologies and tools
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you're a seasoned expert in Oracle CC&B (Customer Care and Billing) and are passionate about delivering high-quality results, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers email]. We can't wait to hear from you! Apply for this job