Experienced Customer Service Representative I – SmileMakers
Join the arenaflex Family and Make Smiles Happen!
Are you a customer service superstar looking for a new challenge? Do you have a passion for delivering exceptional experiences and making a real difference in people's lives? Look no further! arenaflex is seeking an experienced Customer Service Representative I to join our team in Spartanburg, SC.
About arenaflex
arenaflex is a leading provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, our mission is to make smiles happen! As part of the Oriental Trading family of brands, we're committed to spreading joy and smiles to millions each year through our robust family of brands, including Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes, and halloweenexpress.com. With a corporate vision to "Make Life More Fun," we're dedicated to creating a workplace culture that's as fun as it is rewarding.
Job Summary
As an Experienced Customer Service Representative I, you'll be the face of arenaflex, providing exceptional customer service to our valued clients in the US and Canada. You'll be responsible for handling customer calls, mail, and fax orders, as well as assisting with special projects and initiatives. If you're a people person with a passion for delivering top-notch service, we want to hear from you!
Key Responsibilities
* Receive and process telephone calls, mail, and fax orders from customers in a professional and courteous manner based on current procedures
- Perform telephone and mail functions in all Business Units
- Upsell, including but not limited to; CS specials, new product, favorites to achieve daily sales target
- Work on special projects as needed, including but not limited to completing outbound calls to customers for various reasons
- Assist customers with issues including, but not limited to web questions/problems, credits, refunds, promotions, invoices, new accounts, returns, miscellaneous billing, and reship
- Investigate customer inquiries or order issues and complete related documentation
- Provide personalized customer service of the highest level and maintain all customer information confidential
- Meet Department production and quality standards
- Respond to a fluctuating volume of calls and hard copy orders
- Maintain regular, predictable attendance
- Abide by all policies and procedures of arenaflex and Oriental Trading Company
- Contribute to making arenaflex a great place to work
- Must be able to attend face-to-face meetings on short or little advance notice
- Work requires in-person collaboration among colleagues and contractors
Marginal Functions
* Assist in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor
- Other related duties and projects as assigned
Requirements
* High School Diploma or equivalent combination of education and experience
- Previous customer service experience preferred
- Requires the ability to accurately type 4,200 keystrokes per hour
- Sound knowledge of telephone etiquette
- Requires good reading, listening, and interpersonal communications skills
- Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
- Must display a friendly manner and high degree of tact in dealing with customers
Work Environment
* This position takes place on-site in Spartanburg, SC
- Hours are between 8:00am - 6:00pm, Monday through Friday
- Requires sitting for extended periods of time in a repetitive motion position
- Although position is primarily sedentary, frequent movement may be required
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Fun and engaging company culture
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity! Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job