Experienced Technical Customer Support Representative – Gaming Industry Expertise
At arenaflex, we're revolutionizing the world of computer gaming with our innovative products and exceptional customer service. As a Technical Customer Support Representative, you'll play a vital role in helping us achieve our mission by providing top-notch support to our customers. If you're passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex was founded in August 2022 by a team of industry veterans and content creators with a shared vision of setting a new standard in computer gaming. Our company is built on the principles of quality, accessibility, and affordability. We're committed to delivering exceptional products and services that exceed our customers' expectations. Our team is dedicated to making a positive impact in the gaming industry, and we're looking for talented individuals like you to join our mission.
Job Schedule and Availability
As a Technical Customer Support Representative, you'll work a flexible schedule from Tuesday to Saturday, preferably between 10am and 6pm CT. This schedule allows you to balance your work and personal life while providing excellent support to our customers during peak hours.
Key Responsibilities
As a Technical Customer Support Representative, you'll be responsible for:
- Identifying, investigating, and resolving customer questions or problems with computer software and hardware
- Providing email, chat, and telephone support to end-users experiencing technical difficulties
- Applying knowledge of computer software, hardware, and procedures to solve problems
- Guiding users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
- Identifying and escalating support situations requiring urgent attention
- Tracking and routing support requests via our computerized ticketing system; thoroughly documenting resolutions
- Staying current with product upgrades, system information, and business updates
- Collaborating with other team members to research and resolve problems
- Performing other related duties as assigned
Essential Qualifications
To succeed in this role, you'll need:
- Proficiency with or the ability to quickly learn an array of computer hardware and software
- A thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- A professional and pleasant telephone manner
- The ability to explain technical issues to technical and non-technical customers
- Strong analytical and problem-solving skills
- Proficiency with Microsoft Office Suite or related software
- A willingness to have telephone conversations monitored for quality assurance
Preferred Qualifications
While not required, we prefer candidates with:
- An Associate's degree in Computer Science or a related field
- 2+ years of experience in customer technical support
Physical Demands
As a Technical Customer Support Representative, you'll need to:
- Be able to sit for the duration of the workday
- Use a keyboard, headset, and computer monitor for the workday
Benefits and Perks
At arenaflex, we offer a comprehensive benefits package, including:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home
Why Join arenaflex?
As a Technical Customer Support Representative at arenaflex, you'll have the opportunity to:
- Work with a talented team of industry experts
- Develop your technical skills and knowledge
- Provide exceptional support to our customers
- Enjoy a flexible schedule and work-from-home options
- Participate in ongoing training and professional development
- Contribute to a company that's making a positive impact in the gaming industry
How to Apply
If you're passionate about technology, customer service, and gaming, we want to hear from you! Apply now to join our team as a Technical Customer Support Representative at arenaflex. Apply for this job