Experienced Customer Care Representative – Front Office Support and Customer Service

At arenaflex, we're not just refreshing the world with our iconic beverages; we're also refreshing the way we approach customer care. As a Customer Care Representative on our Business Support Services Team, you'll be the face of arenaflex, providing exceptional service to our external and internal customers. If you're passionate about delivering top-notch customer experiences, have a knack for multitasking, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a family-owned, regional Bottler serving portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming. For over a century, we've been recognized and enjoyed by people around the world for our commitment to Honesty, Integrity, Trust, and Respect. Our core values guide everything we do, from developing our team members to serving our customers. Join us in refreshing the world and your career!

What You'll Do

As a Customer Care Representative, you'll be responsible for providing effective customer service to all external and internal arenaflex customers. Your primary duties will include:

• Pleasantly answering multi-line phone calls and referring them to the right person or department
• Logging, processing, and dispatching sales and service calls
• Greeting customers and visitors, determining their needs, and directing them to the appropriate person or department
• Processing and scanning daily checks
• Processing Equipment Service tickets, adding and removing equipment, and transferring equipment on customer accounts
• Processing walk-in sales
• Opening, sorting, and distributing mail; sorting and distributing fax communications
• Preparing outgoing mail using USPS, Fed Ex, or internal truck mail
• Balancing the cash box for invoices created in the front office
• Processing Purchase orders and dunnages for Operations
• Dispatching orders for warehouses company-wide
• Ordering office supplies, business cards, and ink for Sales Centers
• Ordering and distributing uniforms
• Preparing all donations according to donation procedure
• Telling and selling for Armada coffee business
• Backing up the vault teller
• Performing administrative tasks for other departments
• Communicating with co-workers, management, and others in a courteous and professional manner

Essential Qualifications

* High School Diploma or GED

• At least one year of experience in a customer service position or a combination of education and experience providing the required skill and knowledge for successful performance
• Ability to answer multi-line telephone
• Ability to use personal computer to perform paging, order entry, word processing, and spreadsheets
• Ability to multitask
• Adaptability – Ability to adapt to change in the workplace
• Communication – Ability to effectively, clearly, and concisely communicate verbally and in writing
• Enthusiasm – Ability to bring energy to the day-to-day as well as long-term tasks and plans
• Reliability – Demonstrate regular attendance and availability to staff and management
• Safety & Security – Promote and personally observe safety and security procedures and use equipment and materials properly
• Organization – Must be detail-oriented and able to multitask
• Confidentiality – Must maintain the highest level of confidentiality
• Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company

Preferred Qualifications

* Experience in a fast-paced customer service environment

• Knowledge of arenaflex products and services
• Ability to work in a team environment
• Strong communication and interpersonal skills
• Ability to adapt to changing priorities and deadlines

What We Offer

* Hourly pay for the Customer Care Representative role is $17.00 per hour

• Robust benefits package including 100% paid employee health, dental, and vision options
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts
• Much more!

Work Environment

* The noise level in the work environment can be moderately noisy due to warehouse equipment in operation

• Working hours vary between 6 am to 7 pm depending upon schedules and the season, Monday through Friday with a one-hour lunch break, and 40 hours per week
• Additional hours may be required occasionally

Training and Development

* New Hire Orientation

• Company's Inter-Active Safety Training
• Annual Diversity and Harassment Training

Physical Demands

* Work in an office environment; sustained posture in a seated position for prolonged periods of time; may utilize a computer terminal for prolonged periods of time

• Work involves walking, talking, and hearing, using hands to handle, feel, or operate objects
• Vision abilities required by this job include close vision and the ability to focus when using a computer terminal

Personal Protective Equipment (PPE)

* None

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer, requires pre-employment drug testing for all applicable positions, and adheres to an Alcohol and Drug-Free Workplace.

Ready to Refresh Your Career?

If you're passionate about delivering exceptional customer experiences and have a knack for multitasking, we want to hear from you! Apply today to join our Business Support Services Team as a Customer Care Representative and start refreshing your career with arenaflex! Apply for this job