Experienced Customer Service Representative – Chat Support Specialist

At arenaflex, we're revolutionizing the way people access vision care, and we're looking for talented individuals to join our team as Customer Service Representatives in our Chat Support department. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our customers, providing top-notch support, and driving sales growth.

About arenaflex

arenaflex is a leading provider of vision care solutions, with a portfolio of innovative brands that make it easier for people to get the vision care they need. As a subsidiary of KKR, one of the world's largest and most successful private equity investment companies, we're committed to putting our customers first and always pushing the boundaries of what's possible. Our award-winning culture is built on a foundation of Big-hearted, Tenacious, Unconventional, and Better Together values, and we're looking for like-minded individuals to join our team.

The Opportunity

As a Customer Service Representative in our Chat Support department, you'll be responsible for providing exceptional service to our customers through live chat, email, and phone support. You'll work closely with our customers to understand their needs, provide personalized solutions, and drive sales growth through consultative selling. This is a full-time or part-time opportunity, with a starting base pay of $15.00 per hour and a range of benefits, including free eye exams for your entire family, deep discounts on lenses, glasses, and other services, and tuition reimbursement.

Key Responsibilities

* Answer 2-3 incoming chats using LiveEngage (LivePerson) platform

• Reply to incoming emails from customers
• Request contacts prescriptions via phone from eye care providers as needed
• Consult customers on the best value for their contact lens purchase
• Provide top-notch customer service in a fast-paced environment
• Deliver solutions to customers in a way that creates a positive experience
• Maintain high performance metrics, including quality, sales, and dependability
• Problem-solve and think fast, keeping the customer and company in mind

Essential Qualifications

* High school diploma (or GED equivalent)

• Great typing/computer skills (at least 35 words per minute)
• Hustle and tireless work ethic
• Self-starter, driven, motivated, proactive, and disciplined
• Ability to multitask and prioritize at the same time
• Be innovative, and think on the fly
• Previous experience in Customer Service and Sales experience is a plus

Preferred Qualifications

* Technical aptitude

• Resourceful
• Self-motivated
• Collaborative
• Ability to live the company values: Big-hearted, Tenacious, Unconventional, and Better Together!

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong typing skills (at least 35 words per minute)
• Ability to multitask and manage multiple conversations simultaneously
• Strong sales and consultative skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

* Exposure and training to other roles in the company

• Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities
• Opportunities for advancement and professional growth
• Access to training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

* Work remotely from the comfort of your own home

• Flexible scheduling to accommodate your needs
• Collaborative and supportive team environment
• Opportunities to work with a talented and diverse team of professionals
• Access to a range of benefits and perks, including free eye exams for your entire family, deep discounts on lenses, glasses, and other services, and tuition reimbursement

Compensation, Perks, and Benefits

* Starting base pay: $15.00 per hour

• Flexible scheduling to accommodate your needs
• Opportunities for advancement and professional growth
• Access to training and development programs to enhance your skills and knowledge
• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• Tuition Reimbursement
• 401(k) match

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please note that remote applicants must live in one of the following approved states: Utah. To apply, please visit our website and submit your application through our online portal.

Join the arenaflex Team

At arenaflex, we're committed to putting our customers first and always pushing the boundaries of what's possible. We're looking for talented individuals who share our values and are passionate about delivering exceptional service. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Apply for this job