Experienced Customer Experience Project Manager – Driving Innovation in Guest Experience at arenaflex
At arenaflex, we're on a mission to revolutionize the way our guests experience the magic of our destinations. As a leader in the Customer Experience organization, we're passionate about creating world-class service that makes planning a Walt Disney World vacation as simple and intuitive as the destination itself. We're seeking an experienced Customer Experience Project Manager to join our team and help drive innovation in guest experience.
About arenaflex and the Customer Experience Organization
arenaflex has long been known for its commitment to quality and excellence in Guest Experience. Our Customer Experience organization is dedicated to making planning a Walt Disney World vacation a seamless and enjoyable experience for our guests. We're passionate about understanding our guests' needs, making confident choices, navigating our unique planning requirements and business rules, and providing quality service when and how they expect. As a leader in Customer Experience, we're constantly seeking ways to improve and extend our Guest Experience excellence.
The Role and Team
As the Customer Experience Project Manager, you'll be reporting to the Senior Manager Customer Experience Strategy and will be responsible for supporting various responsibilities within the Customer Experience Strategy ecosystem. Your primary focus will be on overall program management and delivery of CX-focused technology improvements. You'll be working closely with partner teams, building and delivering presentations, managing timelines, and leading and supporting forums.
Key Responsibilities
* Support and implement the Customer Experience roadmap, establishing and delivering on key achievements
- Coordinate projects across many partner teams, building and delivering presentations, managing timelines, and leading and supporting forums
- Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics
- Engage with technology and digital professionals to represent Walt Disney World site Customer Experience priorities
- Demonstrate deep expertise and constantly monitor the pulse of the customer experience
Required Qualifications & Skills
* Three (3)+ years of experience in project management and/or product development
- Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions
- Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization
- Experience managing a large volume of complex work, prioritizing to ensure results are achieved
- Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment
- Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling
- Understanding of Agile technical practices and testing concepts
- Prior experience in working with technical product teams
- Knowledge of arenaflex channels is a plus
Education
* Bachelor's degree in Business, Project Management, Product Management, or equivalent field preferred
What We Offer
* A dynamic and innovative work environment that encourages creativity and collaboration
- Opportunities for career growth and professional development
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- A competitive salary and bonus structure
- A fun and inclusive company culture that values diversity and inclusion
- The chance to work on high-impact projects that make a real difference in the lives of our guests
Why Join arenaflex?
* arenaflex is a leader in the Customer Experience industry, and we're committed to innovation and excellence
- We offer a dynamic and supportive work environment that encourages creativity and collaboration
- Our team is passionate about making a difference in the lives of our guests, and we're looking for like-minded individuals to join us on this journey
- We offer a comprehensive benefits package and competitive salary and bonus structure
- We're committed to diversity and inclusion, and we welcome applicants from all backgrounds and perspectives
How to Apply
If you're a motivated and experienced project manager with a passion for Customer Experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and answer any questions you may have. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/)
Note:
arenaflex is an equal opportunities employer and welcomes applicants from all backgrounds and perspectives. We're committed to diversity and inclusion, and we're looking for talented individuals who share our values and passion for Customer Experience. Apply for this job