Experienced Customer Success Consultant – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to empowering businesses of all sizes with innovative solutions and exceptional customer experiences. As a Customer Success Consultant, you'll play a vital role in driving customer satisfaction and loyalty, while fostering a culture of growth and collaboration within our organization. About arenaflex arenaflex is a leading business-to-business company that's passionate about delivering top-notch products and services to meet the unique needs of our customers. Our world-class sales and sales support teams work closely with businesses of all sizes to offer tailored solutions that drive success. We're committed to understanding our customers and leveraging best-in-class sales tools and technology to find the best solutions. What You'll Be Doing As a Customer Success Consultant at arenaflex, you'll be responsible for: * Resolving customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience, enabling Account Managers (AM) and Account Executives (AE) to focus on selling. * Onboarding customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations. * Determining the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries. * Assisting in facilitating installations, relevant communications with updates to customers and account managers/executives. * Recording and reporting on issues resolved, responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager. * Educating end-users to leverage self-service options and/or customer service when feasible. * Implementing or facilitating improvements to procedures, services, or products, as well as developing new ideas, methods, techniques, services, and products. What You Bring to the Table To succeed in this role, you'll need: * The ability to interface with customers at Manager, Director, or VP levels, demonstrating strong business acumen. * The ability to manage a demanding and unpredictable workload with efficiency and poise, resolving issues, attempting to remedy uncontrollable issues, and running a full-circle solution for internal and external customers. * Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products. * The ability to function independently with minimal daily supervision. What's Needed – Basic Qualifications * High School Diploma or GED. * 2+ years of business experience. * 6+ months of experience using Microsoft Office. What's Needed – Preferred Qualifications * Bachelor's degree. What We Offer At arenaflex, we're committed to creating an inclusive culture that values diversity, equity, and inclusion. We offer: * An inclusive culture with associate-led Business Resource Groups. * Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). * Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! About Us arenaflex is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're passionate about creating a workplace that's inclusive, supportive, and empowering for all employees. Join Our Team If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Success Consultant at arenaflex, you'll have the chance to grow your career, develop new skills, and make a meaningful impact on our customers' success. How to Apply To apply for this role, please submit your application through our website. We can't wait to hear from you! ```html

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