Experienced Live Chat Specialist - Collections at arenaflex

Join arenaflex, a pioneering company revolutionizing the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. As a Live Chat Specialist - Collections, you will play a vital role in helping us achieve our mission of making a positive impact on the planet, building lasting relationships with our valued partners and customers, and delivering a tech-enabled financing experience that is simple, fast, and frictionless.

About arenaflex

arenaflex is creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. As part of our world-positive initiative, we are also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Perks and Culture

Learn more about our perks and culture!

• Competitive pay
• Comprehensive benefits package
• Flexible schedule
• Work from home
• On-the-job training
• Paid time off
• Referral program
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Job Summary

The Digital Collections Specialists are responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities

* Communicate with delinquent borrowers via different digital communication channels

• Find solutions to help bring borrower's loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Collaborate with internal teams to resolve complex customer issues
• Develop and maintain relationships with customers to ensure timely payment
• Analyze customer data to identify trends and areas for improvement
• Stay up-to-date with industry trends and best practices in collections

Required Skills, Knowledge & Abilities

* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools

• Excellent written communication skills
• Prior experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual Spanish/English required

Preferred Qualifications

* Experience with live chat software and customer relationship management (CRM) systems

• Knowledge of financial regulations and compliance
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong communication and interpersonal skills

Compensation

* $16-18/hour DOE with bonus opportunity

• Opportunity to earn additional income through bonuses and commissions

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Why Join arenaflex?

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about making a positive impact on the planet, and we are committed to delivering exceptional customer experiences.

How to Apply

If you are interested in joining our team, please submit your application through our website. We look forward to reviewing your application and discussing this opportunity further.

Application Question(s)

* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?

• The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?

Experience

* Live chat: 1 year (Required)

Language

* Spanish (Preferred)

Work Location

* Remote Apply Job! Apply for this job