Experienced Loss Prevention Customer Service Associate II – Frontline Retail Security and Customer Experience

At arenaflex, we're not just a retailer – we're a community that thrives on discovery, excitement, and the thrill of the unknown. With over 1,000 stores across the nation, we're constantly pushing the boundaries of what retail can be. Our stores are a treasure trove of designer brands, statement pieces, and everyday essentials, all waiting to be discovered by our customers. And at the heart of it all is our team – a diverse, dynamic group of individuals who are passionate about delivering exceptional customer experiences and protecting our brand.

Join Our Team and Contribute to Your Career Growth

As an Experienced Loss Prevention Customer Service Associate II at arenaflex, you'll play a vital role in supporting our District Loss Prevention Manager and Store Management in maintaining a safe and secure shopping environment for our customers. You'll be the face of our brand, embodying our values of discovery, excitement, and inclusivity. With a strong focus on customer service, you'll be responsible for creating a positive shopping experience, while also exercising sound judgment in decision-making to ensure the safety of our customers, employees, and the protection of our brand.

Key Responsibilities:

* Maintain a professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty

• Review and understand the Store Emergency Response Guide to ensure preparedness in critical situations
• Wear a complete arenaflex-approved uniform, including a Body Worn Camera, to enhance security and customer confidence
• Greet customers with courtesy and respect, demonstrating a commitment to exceptional customer service
• Establish and maintain a position at the front of the store or in a department, observing and reporting any suspicious behavior or critical incidents to LP or store management
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Perform a closing safety sweep of the store with a member of management to ensure a secure environment
• Adhere to all arenaflex policies and procedures, documenting required incidents in AIIM Case Management
• Perform other duties as assigned by management

Who We're Looking For:

* Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues

• Sound decision-making skills, with the ability to exercise judgment in critical situations
• Ability to take initiative and perform well independently, prioritizing workload and managing time effectively
• Prior retail or security experience, with a strong understanding of customer service principles and loss prevention strategies
• Ability to stand for long periods of time, with a strong focus on maintaining a safe and secure shopping environment

Benefits and Perks:

* Competitive starting pay range of $16.75 to $18.25 per hour, with opportunities for growth and advancement

• Comprehensive benefits package, including:

+ Associate discount + EAP + Smoking cessation + Bereavement + 401(k) Associate contributions + Child care & cell phone discounts + Pet & legal insurance + Credit union + Referral bonuses

• Eligibility for additional benefits, including:

+ 401(k) match + Medical/dental/vision + HSA + Health care FSA + Life insurance + Short/long term disability + Paid parental leave + Paid holidays/vacation/sick + Auto/home insurance discounts + Scholarship program + Adoption assistance

Why Join arenaflex?

* We're a dynamic, fast-paced environment that's always evolving, with opportunities for growth and development

• We're committed to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace
• We offer a comprehensive benefits package, with opportunities for advancement and career growth
• We're a community that values discovery, excitement, and inclusivity, with a focus on delivering exceptional customer experiences

How to Apply:

If you're a motivated, customer-focused individual with a passion for loss prevention and customer service, we want to hear from you! Apply now to join our team and contribute to your career growth at arenaflex. Apply Now! Apply for this job