Job Title: Experienced Customer Experience Representative – Mom & Baby Support Services at arenaflex

Join arenaflex: Revolutionizing Home Health Products and Equipment Industry

Are you a compassionate customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? If so, arenaflex wants to hear from you!

About arenaflex

arenaflex is a trailblazing company that's taking the home health products and equipment industry by storm. Our mission is to create a better way of doing business by prioritizing our customers, our community, and our coworkers. We're committed to providing top-notch services and products that make a real difference in people's lives.

The Opportunity

Our Mom and Baby team is a vibrant and supportive community of 40 customer service representatives, 7 inside sales managers, and a wealth of resources. We provide breast pumps, maternity compression, and lactation support services to new and expectant mothers, as well as expecting mothers, MD offices, and insurance providers. Your success will be measured against four key pillars: customer service, phone metrics, gross profit, and closing percentage.

Your Primary Responsibilities

• Work with customers who have requested mom and baby items through insurance
• Oversee orders nationwide for mom and baby items through insurance
• Interface with existing customers to determine which products meet their needs
• Interface with existing customers regarding our resupply inventory and determine which products meet their needs
• Present arenaflex's services
• Handle inbound calls/emails from patients and convert them to potential sales
• Contact patients through outbound phone calls and emails
• Investigate and troubleshoot customer service issues
• Communicate with customers to provide equipment/sizing troubleshooting
• Prompt follow-up for services promised/rendered
• Enter new customer demographics and update changes to existing accounts
• Documentation processing, including verification of insurance
• Order entry and data maintenance
• Other duties as assigned

Essential and Preferred Qualifications

We're looking for a customer-focused individual with a strong work ethic and excellent communication skills. If you have:

• A high school diploma or equivalent, with some college preferred
• Microsoft Office computer skills
• 1+ years of customer service experience, with a proven track record of delivering exceptional results
• 1+ years of multiple phone line experience
• A starting rate of $18 an hour, with opportunities for growth and advancement

Skills for Success

To thrive in this role, you'll need:

• Excellent customer service skills
• The ability to handle high call volumes and work in a fast-paced environment
• Self-motivation, with high energy and an engaging level of enthusiasm
• Exceptional verbal, written, listening, and presentation communication skills
• Self-discipline, with excellent critical thinking and organizational skills
• The ability to multi-task and research, with a willingness to learn and adapt
• Sensitivity to patient care issues and a commitment to maintaining HIPAA confidentiality

What arenaflex Offers

We're proud to offer a comprehensive benefits package, including:

• Competitive pay, with opportunities for growth and advancement
• Health plans with FSA or HSA options, dental, and vision insurance
• Optional life insurance, 401K with company match, and 12 weeks of parental leave for birthing parents
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays, PTO accrual from day one, and employee assistance programs

Career Growth Opportunities and Learning Benefits

Arenaflex is committed to helping you grow and develop your skills. We offer:

• Regular training and development opportunities
• A supportive and collaborative work environment
• The chance to work with a talented and dedicated team
• Opportunities for advancement and career growth

Work Environment and Company Culture

Arenaflex is a dynamic and supportive company that values diversity, equity, and inclusion. We're committed to creating a workplace that's inclusive, respectful, and welcoming to all employees. Our company culture is built on:

• Collaboration and teamwork
• Open communication and feedback
• Continuous learning and development
• Employee well-being and work-life balance

Apply Now!

If you're a customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join the arenaflex team and be part of a company that's revolutionizing the home health products and equipment industry.

Apply Job!