Experienced Customer Support Representative – Night and Weekend Shift – Coppell, TX

At arenaflex, we're passionate about empowering artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With a global presence and a team of over 1,800 employees, we're one of the world's leading printing, warehousing, and fulfillment companies. Our commitment to innovation and customer satisfaction has earned us a spot among the fastest-growing businesses in the US, and we're excited to welcome talented individuals like you to our team!

About arenaflex

arenaflex is a dynamic and rapidly expanding company that's revolutionizing the way artists and entrepreneurs bring their ideas to life. Since our inception in 2013, we've printed over 32 million items and have grown into a global force in the printing, warehousing, and fulfillment industry. Our commitment to customer satisfaction, innovation, and growth has earned us a spot among the fastest-growing companies in the US, and we're excited to continue this journey with like-minded individuals.

The Role

We're seeking an experienced Customer Support Representative to join our team in Coppell, TX. As a key member of our customer support team, you'll be responsible for providing top-tier customer service, maintaining customer accounts, and performing related duties. This is a night and weekend shift position, with a training schedule from 11am to 7:30pm, Monday to Friday.

Responsibilities

* Answering emails, live chat, and phone support inquiries from customers

• Helping customers set up their online shops, design products, and troubleshoot issues with their Printful Store and E-Commerce platform
• Assisting customers with setting up their E-Commerce platforms
• Providing exceptional customer service and support to ensure customer satisfaction and loyalty
• Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience
• Maintaining accurate records and documentation of customer interactions and issues

Requirements

* Excellent customer-focused experience and a proven track record of providing top-tier customer service

• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and provide effective solutions
• Proficiency in using technology, including CRM software, email, and live chat platforms
• High school diploma or equivalent required; degree in a related field preferred
• Ability to work in a home-based environment, with occasional on-site attendance at our Coppell facility

Competencies

* Active Listening: Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking: Talking to others to convey information effectively.
• Service Orientation: Actively looking for ways to help people.
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Persuasion: Persuading others to change their minds or behavior.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Time Management: Managing one's own time and the time of others.
• Good at working with hands.

Benefits

* Competitive pay and benefits package, including health, dental, vision, and life insurance

• Personal and professional development opportunities, including training and mentorship programs
• 401k with company match
• A fun and engaging work environment with a dynamic team
• Remote worksite with occasional on-site attendance at our Coppell facility
• Opportunities for career growth and advancement in a rapidly expanding company

AAP/EEO Statement

arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, arenaflex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. arenaflex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of arenaflex's employees to perform their job duties may result in discipline up to and including discharge.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job