Experienced Manager, Customer Insights Retail Media Network – Driving Business Growth and Customer Understanding at arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative retail media solutions. As a Manager of Customer Insights on our Lowes Media Networks (LMN) team, you'll play a critical role in helping our clients achieve their marketing goals and deepen their understanding of our customers. If you're a seasoned professional with a passion for data-driven insights and a talent for storytelling, we want to hear from you.
Your Impact
As a Manager of Customer Insights, you'll engage directly with our top clients to review their media investments, identify opportunities for optimization and growth, and develop strategic plans to drive business results. You'll work closely with our sales and account management teams to formulate media strategies that meet our clients' needs and exceed their expectations. Your expertise will be invaluable in elevating our clients' understanding of our customers and informing their marketing decisions.
What You'll Do
* Create annual strategic learning plans for the businesses you support, aligning with arenaflex's overall marketing strategy and goals.
* Lead Quarterly Business Review Process with our top clients, ensuring they receive actionable insights and recommendations to drive business growth.
* Serve as the subject matter expert for media performance reporting, providing strategic recommendations for future media investments to grow business at arenaflex.
* Synthesize disparate data from multiple sources into actionable insights, delivering these recommendations to both internal leadership and external vendor-partners.
* Oversee the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights.
* Tell compelling data stories that support sales pitches, case studies, and other key deliverables.
* Oversee omnichannel advertising efforts, aggregating insights to support other client-facing teams, such as sales and account management.
* Partner with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback.
* Integrate knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex's LMN Insights team and the broader retail media business.
Essential Qualifications
* Bachelor's degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative.
* 5 years of experience in insights and analytics, with a focus on retail media or general media analytics.
* Proven experience in analytical, decision-making, and project management.
* Expertise in storytelling with data and presenting data stories in a compelling and easy-to-understand way.
* Experience with A/B testing and Microsoft Office tools (e.g., Word, PowerPoint, Excel).
* Familiarity with tools such as Tableau, Power BI, SQL, or similar tools.
Preferred Qualifications
* Master's degree in a related field (e.g., Market Research, Behavioral Psychology, MBA).
* Proven experience in leading teams and delivering business impact.
* Experience managing global teams and working in a retail environment.
* Familiarity with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics).
About arenaflex
arenaflex is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.
Compensation and Benefits
arenaflex offers a competitive salary range of $95,500.00 - $159,200.00 annually, depending on factors such as position, location, education, training, and experience. arenaflex also provides a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. For more information on our benefits and eligibility, please visit our benefits page.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Remote Work Policy
arenaflex offers remote work options for eligible associates. However, please note that our hourly remote associates cannot reside in Alaska, California, or Hawaii, and our salaried remote associates cannot reside in Alaska or Hawaii.
Apply Now
If you're a motivated and experienced professional with a passion for customer insights and retail media, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application and join our team at arenaflex.
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Join Our Team
At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative retail media solutions.
As a Manager of Customer Insights, you'll play a critical role in helping our clients achieve their marketing goals and deepen their understanding of our customers.
Apply now to join our team and be a part of arenaflex's success!
Why Work at arenaflex?
- Competitive salary range of $95,500.00 - $159,200.00 annually
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) matching and paid time off
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
What We're Looking For
- 5+ years of experience in insights and analytics, with a focus on retail media or general media analytics
- Proven experience in analytical, decision-making, and project management
- Expertise in storytelling with data and presenting data stories in a compelling and easy-to-understand way
- Familiarity with tools such as Tableau, Power BI, SQL, or similar tools
How to Apply
Visit our careers page to submit your application and join our team at arenaflex.
``` Apply for this job