Experienced Customer Service Representative – Remote Weekends Only

Join arenaflex, a rapidly growing company with a coast-to-coast presence, as we expand our customer service team to provide exceptional support to our clients. Are you a customer service enthusiast with a passion for delivering top-notch experiences? Do you thrive in fast-paced environments and enjoy working with diverse clients? If so, we invite you to join arenaflex as an Experienced Customer Service Representative, working remotely on weekends only.

About arenaflex

arenaflex is a versatile and tech-savvy contact center and debt collections services provider for the world's largest brands. Our team specializes in business process outsourcing efforts, including contact center work, IT as a Service, and debt collections. With a strong presence across the United States, we're committed to expanding our services and delivering exceptional results for our clients.

Position Scope

As an Experienced Customer Service Representative at arenaflex, you'll play a vital role in providing outstanding customer service to our clients. Your primary responsibility will be to communicate effectively with customers via inbound phone calls, emails, live chats, and other means. You'll be expected to exceed daily quotas, maintain real-time communication, and create lifelong customers by responding to their inquiries in a creative, personal, and comprehensive manner.

Duties & Responsibilities

* Communicate with customers via inbound phone calls, emails, live chats, and other means

• Exceed daily quotas consisting of inbound/outbound phone calls, emails, and live chats
• Record detailed notes of customer communication
• Maintain real-time communication by keeping inventory volume current
• Create lifelong customers by responding to their inquiries in a creative, personal, and comprehensive manner
• Maintain high standards of professionalism and customer service expected by our clients
• De-escalate situations involving dissatisfied customers
• Record and document customer interaction, input necessary data, and keep records to identify trends for escalation
• Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible
• Operate in a remote work environment by utilizing proficient computer skills and technical knowledge
• Adapt to a fast-paced and ever-changing work environment
• Willing to work a customer service schedule based on high volume days and times in the restaurant/hospitality industry
• Maintain consistent and undivided attention to assigned responsibilities
• Other duties as assigned

Required Skills/Abilities

* Clear and articulate telephone voice without major background noise or distractions

• Ability to plan, prioritize, and organize workloads
• Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly
• Must be a reliable individual able to provide consistently excellent work performance
• Experience with a multi-line phone system
• Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing
• Upbeat and positive attitude
• Ability to maintain the reputation of arenaflex and any assigned clients
• Ability to adapt to change in a rapidly expanding dynamic organization

Qualification/Education and Experiences

* Independent self-starter with excellent time management skills

• Strong customer service skills (1-3 years' experience in a customer service capacity)
• High School diploma or GED required
• Must be at least 18 years of age
• Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)
• This position is weekends only with a start time of 2 PM or 5 PM EST

Physical Requirements

* Prolonged periods sitting at a desk and working on a computer and telephone

• Must be able to lift up to 15 pounds at times

Equal Employment Opportunity

arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible remote work arrangements
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities to work with diverse clients and projects

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Now! Apply for this job