Experienced Customer Logistics and Supply Chain Advisor – Driving Operational Excellence and Customer Satisfaction

At arenaflex, we are committed to delivering exceptional customer experiences and operational excellence in our supply chain management. We are seeking a highly skilled and motivated Customer Logistics and Supply Chain Advisor to join our team. As a key member of our customer-facing team, you will be responsible for providing expert guidance and support to our customers, internal stakeholders, and cross-functional teams to ensure seamless order management, efficient supply chain operations, and exceptional customer satisfaction.

About arenaflex

arenaflex is a leading organization in the industry, renowned for its innovative technology, global reach, and commitment to excellence. We pride ourselves on our collaborative culture, where employees are empowered to grow, learn, and contribute to our success. Our team is passionate about delivering exceptional customer experiences and driving operational excellence in our supply chain management.

Key Responsibilities

As a Customer Logistics and Supply Chain Advisor, you will be responsible for:

• Managing planned and unplanned activities that impact multiple orders and customers, including informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, and SAP implementations.
• Leading cross-functional meetings to resolve issues and collaborate with internal stakeholders and key customers to create solutions.
• Running SAP queries and using reports to identify trends and problem-solve opportunities.
• Project managing and leading process improvement initiatives with cross-functional stakeholders (internal & external).
• Providing day-to-day customer service activities, including order entry, expedited orders, customer order change requests, customer pick-ups, customer credits, transportation issues, product cuts, and general product information.
• Investigating, validating, claiming, or requesting reversal of fines, customer deductions, and transportation deductions.
• Collaborating with Product Supply System teams, Sales, and our customer to build strong relationships and drive operational excellence.

What You'll Do for Us

* Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes.

• Perform all Customer Service day-to-day work, manage escalated issues, and address service issues & opportunities/trends raised by Customers, PSS teams, Customer Solutions, and Account Teams.
• Lead continuous improvement activities and project management with cross-functional teams.
• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.
• Single point of contact for assigned customer, attend face-to-face customer meetings, internal forecast meetings, sales meetings, etc.
• Manage high-volume promotional activities by ensuring end-to-end execution of all Customer requirements.
• Communicate and present to all levels in the organization.

Types of Planned Activities Managed

* Informal and formal allocation

• Holiday schedules
• New item implementations
• Managing warehouse closing/openings
• Item discontinuations
• SAP implementations

Types of Unplanned Activities Managed

* Unplanned closings

• Redirects
• Dock capacity
• Transportation capacity and issues
• Open order reports
• Quality holds
• Pre-cuts
• Short code and too old to sell process

Day-to-Day Customer Service Activities

* Order entry

• Expedited orders
• Customer order change requests
• Customer pick-ups
• Customer credits
• Transportation issues
• Product cuts
• General product information
• Over, short, and damaged process
• Transportation method change
• Process order changes based on delivery block reports
• Credit hold resolution
• Vendor managed inventory
• Duplicate, missing, or incorrect orders
• Identification and correction of electronic data interchange (EDI) order issues
• Transportation Pool Schedules
• Order scrubbing to adhere to TMMC policies
• Item conversion
• Combining two or more orders to ship together
• McDonald's distributor special services

Qualifications & Requirements

* High School diploma or GED equivalent

• Availability to work rotating weekends
• Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
• At least one year in a customer-facing role and one year in a call center
• Three years in a customer-facing role; three years in a call center are preferred
• Strong customer service, problem-solving, issue resolution, and communication skills
• Building collaborative relationships with Product Supply System teams, Sales, and our customer
• Knowledge of supply chain, Order Management, and Customer Services processes and systems
• Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication
• Must be able to operate independently with minimal daily supervision
• Express ideas precisely, persuasively, and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner
• Commitment to and passion for continuous improvement
• Experience with the following systems is preferred: SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), Microsoft Office

What We Can Do for You

* Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-the-art technology we use each day.

• Experiences: with a global organization and the opportunity to learn and grow.
• Compensation & Benefits: Competitive benefits package that start on day one of employment.

Skills

* Complex Issues

• Group Problem Solving
• Relationship Building
• Supply Chain
• Time Management
• Communication
• Order Management
• Customer Service
• Teamwork
• Process Improvements
• Prioritization
• Cross-Functional Teamwork

Why Join arenaflex?

* Collaborative culture

• Opportunities for growth and learning
• Competitive benefits package
• Innovative technology
• Global reach and experience
• Commitment to customer satisfaction and operational excellence

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team and drive operational excellence and customer satisfaction, please submit your application through our website. We look forward to hearing from you! Apply for this job