Experienced Full Stack Customer Support Specialist – Remote Jobs at arenaflex
Job Summary:
Are you a customer-centric individual with a passion for innovation and a drive to continuously improve? Do you thrive in a dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Support Specialist to join our team of dedicated professionals who are committed to delivering exceptional customer experiences. As a key member of our support team, you will play a vital role in helping our clients succeed by providing top-notch support and guidance.
About arenaflex:
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced digital landscape. Our mission is to revolutionize the way businesses interact with their customers by providing cutting-edge technology and exceptional support. We are a company that values innovation, customer satisfaction, and employee growth, and we are committed to creating a work environment that is inclusive, supportive, and fun.
Job Responsibilities:
As a Full Stack Customer Support Specialist at arenaflex, you will be responsible for:
- Collaborating with clients to resolve how-to questions and investigate issues related to our platform
- Providing a "human-first" experience to clients through voice and written communications across various channels, including chat, email, phone, and our platform
- Developing expertise in arenaflex products, both from a technical and client-use case perspective
- Identifying opportunities to help clients maximize their value from arenaflex, exploring new ways to work more efficiently and effectively
- Working with leadership to drive organizational efficiencies, sharing insights and feedback to help the team work smarter and drive customer value higher
- Collaborating with peer colleagues (Sales, Onboarding, Record Management, Maintenance, etc.) to increase client engagement and contribute to long-term client retention, working as one team
Key Performance Indicators:
* Ticket Goal + Case Volume
- Customer satisfaction + Quality of Client Communications
Requirements:
* 2 years of experience providing Software as-a-Service (SaaS) customer support to organizations with models where you've impacted clients to improve things
- Proven background of providing support for various online software or SaaS products or potentially IT experience
- Experience developing best practices focused on help quality and efficiencies, possibly from having worked as a Subject Matter Expert (SME), Mentor, or Leader
- Ability to adapt to working independently and through uncertainty while contributing to a high-performing climate
- Multiple examples of focusing on highest impact/effort work among competing needs or requests
- Knowledge of fundamental web technologies (e.g., HTML, CSS, JSON, JavaScript)
- Familiarity with exploring and working with various helpdesk systems (e.g., Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Radio, Salesforce, Twilio, etc.)
What We Offer:
* 401k Retirement plan
- Excellent clinical, dental, vision, and parental leave benefits
- Open and transparent culture
- Fantastic opportunities for career growth and progression
- An on-site gym at our HQ with local professional trainers
- Every other week free lunch nearby in the office, monthly arenaflex credit if you're remote
- Unlimited PTO (Due to the nature of this work, collaboration with your manager and colleagues will be essential to ensure proper client inclusion is established)
- Loads of Loot!
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to revolutionizing the way businesses interact with their customers. Apply Job! Apply for this job