Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment
At arenaflex, we're passionate about empowering people to live, work, and play to their fullest potential by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who thrive in a culture of collaboration, inclusivity, and continuous learning. We're looking for a talented Fiber Customer Support Analyst to join our team and help us deliver exceptional technical support and customer service to our Fios customers.
About arenaflex
arenaflex is a leading provider of innovative communication and entertainment services that power the lives of millions of people around the world. Our mission is to drive innovation, creativity, and impact in the world by connecting people to what matters most to them. We're committed to building a diverse and inclusive environment that encourages authenticity, fosters a sense of belonging, and empowers our employees to reach their full potential.
Your Role
As a Fiber Customer Support Analyst, you'll be part of a dynamic call center team that provides technical support and customer service to our Fios customers. You'll be responsible for troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions. Your exceptional communication skills, positive attitude, and dedication to customer service excellence will make you a valuable asset to our team.
Key Responsibilities
* Answer incoming calls from customers with order inquiry and/or trouble reports
- Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Perform analysis and isolation of trouble conditions and create and sort trouble reports
- Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (even better if you have one or more of these qualifications)
What We Offer
* A dynamic and inclusive work environment that encourages collaboration, creativity, and continuous learning
- Opportunities for career growth and development in a rapidly evolving industry
- A comprehensive benefits package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- A competitive compensation package with the potential to earn more based on your location and confirmed job-related skills and experience
- The flexibility to work from home with occasional in-person trainings and meetings
Work Environment and Culture
* Our remote work environment is designed to provide flexibility and work-life balance while still allowing you to be part of a dynamic and collaborative team
- Our culture is built on the principles of inclusivity, diversity, and continuous learning, and we strive to create a sense of belonging and empowerment for all our employees
- We're committed to building a community of innovators, creatives, and problem-solvers who thrive in a fast-paced and ever-changing environment
Compensation and Benefits
* The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience
- This is an incentive-based position with the potential to earn more
- For part-time roles, your compensation will be adjusted to reflect your hours
- Our comprehensive benefits package includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and inclusive work environment that encourages collaboration, creativity, and continuous learning, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and compensation package, and to submit your application. Apply for this job